Partial black Maps Problem

[GiPFELKiND]

The Last days i was skiing in italy. Everyday the same Ski Location. All days perfekt Maps bit today black area in 2km, 1km and 500m Zoom. Any ideas?

[SvenSchroeter]

@GiPFELKiND - Could it be that you are missing the adjacent map. You just happen to be on the boundary of the map coverage. There are several maps for Italy… I downloaded them all one by one to be sure I am covered for every geographic location in this country. Have you done the same?

[GiPFELKiND]

@SvenSchroeter its the same Location today and the last days and i skiing the last days exactly Here and had no map Problem. But today!

[Brad_Olwin]

@GiPFELKiND try a watch restart,

[GiPFELKiND]

@Brad_Olwin soft reset?

[GiPFELKiND]

@Brad_Olwin said in Partial black Maps Problem:

@GiPFELKiND try a watch restart,

Yes i could do this, but what about this Problem? Should i sent my logs to suunto? It is real that there is a Problem

[matteo_000]

@GiPFELKiND sometimes I have had the same problem at the beginning of march in Italy on Dolomiti mountains (Alta Badia) with ski sport mode customized.

[GiPFELKiND]

@matteo_000 And what you have done to got the map right?

[matteo_000]

@GiPFELKiND nothing…

[isazi]

@GiPFELKiND I think the best course of action is to provide the exact position of the issue to @pavel-samokha

[pavel.samokha]

@isazi Yes, @GiPFELKiND please provide us location

[GiPFELKiND]

@pavel-samokha As a Screenshot?!

[GiPFELKiND]

@pavel-samokha said in Partial black Maps Problem:

@isazi Yes, @GiPFELKiND please provide us location

[matteo_000]

@isazi @pavel-samokha I’m sorry but I don’t remember exactly where I was when I detected the map problem…it happened at the beginning of the month.

[pavel.samokha]

@matteo_000 No problem, but in general we ask when any map tile fails to load (you see black grid) to send us logs immediately after you finish your workout and let us know about it here

[matteo_000]

@pavel-samokha the same problem this morning with MTB mode customized. I have sent the log through the function in the App.

[zmubinee]

From what I have observed. The first picture is zoomed 500m while the second picture is zoomed 1km. So maybe, the 500m has given you more details regarding your location, this may indicate a trail near you or a way but not that popular. I wonder if the red line indicates a road and maybe you are in an open area?