S9 Baro, data missing when pressing button for split time in exercise
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@gregor-kržan can you check if in the watch logbook all values are correct? If the watch is correct and the app wrong, we know that the problem is in the app.
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@gregor-kržan did you check same stats in other sports modes? Try hiking, walking, running,etc. Maybe also try indoor sports to see if HR values are being recorded. This may help narrow down the issue.
Also, do you use other services except for SA? Assuming the fault is on the SA’s side, you should still be able to view the data on those platforms. -
Yesterday I had short cycling training, using custom sport mode also and HR values were correct. Only difference today/yesterday is that i’ve changed HR values manually.
More to add, values in Strava and Relive, which are connected with Suunto App show correct values!
And first question … in logbook there is only duration, distance and avg. speed.
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@gregor-kržan said in S9 Baro, data missing when pressing button for split time in exercise:
And first question … in logbook there is only duration, distance and avg. speed.
Also if you press the button to enter the activity details? No graphs?
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No graphs, only duration (total, with pauses included), total distance and average speed (based on total time (training + pauses)
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@gregor-kržan did you install a new firmware recently?
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When discovered the problem i reinstalled Suunto App, Suunto Link has latest update.
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@gregor-kržan unfortunately if the data is not in the watch anymore there is no way (that I know) of getting it into the app.
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Ok, i realise that, but why Strava shows all data then, and Strava is connected with Suunto App, which shows invalid data or no data at all?
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@gregor-kržan yeah that is strange. What if you record a few minutes test activity now?
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@gregor-kržan to me it seems like firmware update might have been installed with a bug or something. There is a new one around the corner, maybe you wait and see if this will solve your issue. Otherwise I’d try contacting support again, now providing them pictures and stuff, so they can’t say it’s all good XD
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I will try “original” hiking mode and see if maybe"custom mode" hiking is the issue. Thats what they suggested on service, when they finished checking.
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Hello once again. Like mentioned, i made hiking training with “original” mode and not customized. Guess what…Nothing to compalin about, all data was measured correctly and transfered to watch logbook and Suunto App with no invalid or missing data. So my conclusion based on all mentioned above is that problem is in Suunto App when customizing sport mode.
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@gregor-kržan try to delete the custom hiking mode and make another one to see if the issue persists.
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Already did when i got my watch from service due to its reset. I made custom cycling mode and custom hiking mode. In cycling there were no problems but in hiking there where problems mentioned above. Problems persist everytime in custom hiking mode after min 4 hard resets and service.
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@gregor-kržan okay if you tell me exactly how you made this custom hike mode I’ll try to make the same.
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@gregor-kržan said in S9 Baro, data missing when pressing button for split time in exercise:
Already did when i got my watch from service due to its reset. I made custom cycling mode and custom hiking mode. In cycling there were no problems but in hiking there where problems mentioned above. Problems persist everytime in custom hiking mode after min 4 hard resets and service.
Is the second case I read this @Dimitrios-Kanellopoulos maybe a look to this is worthy o already you know about this.
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This post is deleted! -
@isazi well I chose hiking and start customizing with renaming it. Later I made custom screens. 1. Speed…pace…distance…avg speed…duration. 2. Ascent descent altitude day time. 3. Avg Hr HR and calories. 4. For navigation if used.
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@gregor-kržan okay thanks, I did a custom hike activity this morning but it did work for me, nothing strange, so I will try with your data fields.
Can you confirm that it works without laps, but it is broken if you use laps? Do you use many laps? Any Suunto Plus feature?
