S9 Baro, data missing when pressing button for split time in exercise
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@gregor-kržan to me it seems like firmware update might have been installed with a bug or something. There is a new one around the corner, maybe you wait and see if this will solve your issue. Otherwise I’d try contacting support again, now providing them pictures and stuff, so they can’t say it’s all good XD
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I will try “original” hiking mode and see if maybe"custom mode" hiking is the issue. Thats what they suggested on service, when they finished checking.
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Hello once again. Like mentioned, i made hiking training with “original” mode and not customized. Guess what…Nothing to compalin about, all data was measured correctly and transfered to watch logbook and Suunto App with no invalid or missing data. So my conclusion based on all mentioned above is that problem is in Suunto App when customizing sport mode.
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@gregor-kržan try to delete the custom hiking mode and make another one to see if the issue persists.
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Already did when i got my watch from service due to its reset. I made custom cycling mode and custom hiking mode. In cycling there were no problems but in hiking there where problems mentioned above. Problems persist everytime in custom hiking mode after min 4 hard resets and service.
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@gregor-kržan okay if you tell me exactly how you made this custom hike mode I’ll try to make the same.
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@gregor-kržan said in S9 Baro, data missing when pressing button for split time in exercise:
Already did when i got my watch from service due to its reset. I made custom cycling mode and custom hiking mode. In cycling there were no problems but in hiking there where problems mentioned above. Problems persist everytime in custom hiking mode after min 4 hard resets and service.
Is the second case I read this @Dimitrios-Kanellopoulos maybe a look to this is worthy o already you know about this.
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@isazi well I chose hiking and start customizing with renaming it. Later I made custom screens. 1. Speed…pace…distance…avg speed…duration. 2. Ascent descent altitude day time. 3. Avg Hr HR and calories. 4. For navigation if used.
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@gregor-kržan okay thanks, I did a custom hike activity this morning but it did work for me, nothing strange, so I will try with your data fields.
Can you confirm that it works without laps, but it is broken if you use laps? Do you use many laps? Any Suunto Plus feature?
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I used laps in non customized mode and it worked well. I used 6 or 7 laps and everything was ok. Didnt use any of Suunto plus.
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@gregor-kržan last thing, there has been a firmware update today. Can you update and create the custom mode again?
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Ok I will update and after customization and training I will report here. Thanks for now.
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@gregor-kržan let me know, if I manage to reproduce the error I can find a way to also let Suunto know.
Edit: so far I used the 2.14.12 firmware for my tests but never had the same problem as you.
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Well looks like I haven’t resolve my problem. I did original running mode training and data is missing again or its invalid. And another strange thing … altitude graph is correct while ascent and descent have value 0! Could there be problem with HR belt…I use garmin…
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@gregor-kržan and everything is correct on Strava?
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I had the same problem saving a mountaineering session. using the heart rate sensor in the wrist, and a custom mountaineering mode. also no ascent / descent data, and min and max altitude reduced to a tenth of the actual (1880mt -> 188mt). I looked for info on this anomaly and I found this topic. however it only happened once, and if I look in the suunto logbook, an empty record appears, with no data.
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@isazi still waiting for uploading to strava … but it looks like I’m not the only one with this problem. I was huge Suunto supporter but with anomaly like this at 500+ EUR watch I will consider Garmin for sure if problem won’t be resolved.
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@isazi Uploaded .fit file to Strava…everything ok…corrrect HR, avg HR, elevation, calories … really have no idea whats going on
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Okay @Gregor-Kržan and @Michele-Zago it is strange cause I’ve never had any issue like that with the Suunto 9 baro since 2019, and you guys are the first to write something like this in the forum. If I cannot reproduce it, maybe you could help me with this. It seems that your watches show the information wrong, and then SA shows it also wrong, but then the exported fit files contains the right data. If the activities with this problem don’t contain any privacy sensitive data (e.g. they are far from your house) you could post here the link to the activities and we can try to have someone at Suunto look into this.
Also probably very important immediately after it happens and you sync to your watch, if you could press the button in the watch menu in Android SA that says “send logs to Suunto” and tell us the right moment you did that, and your account (also with a private message if you don’t want to write it here) it would be super useful!
