Spartan Sport Wrist HR Baro stucks in update mode
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@Bastian-Schroll hey I’m very sorry to hear you may have got a defective watch, but unfortunately it may happen with anything you buy. You’re in Germany so you have a two years warranty period, and support is highly praised.
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sadly I can’t reach the support till now …
At the moment i try to do a manual downgrade to an older version (drag zip file into SL) but that also breaks at the third step …
But if i try this a second time - SL knows the “new” old version. So it does flash anything but do not complete the process.
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@Bastian-Schroll what are you using to contact support?
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@isazi i tried the web chat on their homepage and facebook messenger … but no one was available.
Tomorrow i will try to call the hotline - but their buisiness times are rly crap for working people
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@Bastian-Schroll a friend of mine was with the same problem.
Uninstalled suuntolink, switched off bluetooth and reboot the computer, after that installed again Suuntolink and worked. But I don’t know why this worked.
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Let me add, reset the watch to factory settings.
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@Bulkan i had tried this on two different PCs
Also tried a manual downgrade to 1.12.## which also failed, but after that i tried the newest version again and it run till the last step but then the watch does some disconnects and the update failed again
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@Bastian-Schroll try also with the Suunto App. There is a support tab in settings.
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@isazi OK I tried also the message via app now… Let’s see
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Reached someone at the hotline - very fast support here
Watch goes now to Suunto via express shipping.I want to thank you, for your help and will give you a update in a few days
Lets see … -
Arrived at the service center this morning.
Now its on his way back to me. Very fast support. Lets see the result when it arrives here.Dear customer, I have replaced your device with a replacement unit.
[…]
Best regards, Suunto Service Center -
Yesterday my watch came back to me - and it works fine now.
Lets see the first training today - thanks for your help anyway.
