Crash reports collection Q1 2026
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@HonzaS is there a way to reproduce it? Does it always happen with autopause? If you have a good description and send the logs after the event I can create a bug report for you, or you can send the same information to support.
Watch: Suunto Vertical 2 Titanium Black
Blog: isazi's home
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@isazi Unfortunately, it isn’t. It happens randomly. If I were able to reproduce it, I’d get back to you or direct to support email. Thank you for your willingness to help.
Suunto Vertical 2 titanium
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Vertical 2 crashed twice during 170 km UTMB Mont-Blanc race. More details are in this post:
https://forum.suunto.com/topic/15777/vertical-2-feedback-from-using-it-during-ultra-trail-du-mont-blanc-raceI have uploaded logs via the app Feedback feature.
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@HonzaS an hotfix that should address the seemingly random reboots that some users are experiencing on Vertical 2 and Race 2 is being released between today and tomorrow, in waves.
Watch: Suunto Vertical 2 Titanium Black
Blog: isazi's home
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@isazi hope there is more to come for the other watches as well.
My Race S restarted mid-run yesterday. 6th or so random reboot over the course of almost 2 years. The single most frustrating issue…I don’t care whether the battery lasts a day shorter than it used to be in the beginning, but the watch must not restart during an activity…
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@2b2bff it is a hotfix for the Q2 release, so it is only coming for the watches that got it (Vertical 2 and Race 2). New firmware versions for Race and Race S are being tested, but I guess they will be released as a new release and not an hotfix.
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@isazi I get that. I just want to remind that the Q2 firmware isn’t the only one that has reboot issues. If the newer firmware coming for the Race S fixes the old issues as well, I happily take it…
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@isazi I get that. I just want to remind that the Q2 firmware isn’t the only one that has reboot issues. If the newer firmware coming for the Race S fixes the old issues as well, I happily take it…
If it is a fix for a bug that is introduced with the Q2 firmware update (for the race 2/vertical 2) it is unlikely it will also fix a bug that was already in an older firmware. Given that 6 reboots in 2 years is quite less frequent than users reported with the Q2 firmware, it’s probably not the same problem.
And of course, 6 crashes in 2 years is way too much. I only had 1 in just over one and a halve year. Obviously it happened in a race.
On the other hand, if the supposedly new firmware for the race/race s is based on the Q2 release of the race 2/vertical 2 firmware, I hope they also apply the hotfix.
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@isazi Thanks for the info!
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@dimitrios-kanellopoulos Is this thread still valid in the rest of the year if I experience crashes?
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@Horizontal_2 I hope this topic will never be needed again.
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@HonzaS
I hope so. But I would really like to know what caused those crashes. -
6 crashes in 2 years is way too much. I only had 1 in just over one and a halve year. Obviously it happened in a race.
Once in a race, within weeks of having the watch. Another two or three times during tracking and two times on holiday while charging and once while sleeping that I described in another topic…
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