Crash reports collection Q1 2026

HonzaS

Super Suunto, I have to congratulate you! Now you are completely on par with Garmin, which is why I switched to Suunto. Another restart today, riding my bike home from work. I stopped and pressed stop while the watch was in autopause mode. A restart followed. That wouldn’t be such a horror, but all the sport mode settings were lost and now are in factory defaults! Completely same behaving like Garmin, but with Garmin I had the option to restore the settings…

Just sent logs. @isazi @dimitrios-kanellopoulos

I use only Zone sense from Suunto+

HonzaS

If only we had some kind of feedback that they’re actually working on a fix. I don’t even know if anyone is looking into the logs we’ve submitted.

isazi

@HonzaS logs without a bug report to support are not checked, as far as I know. We try to help by forwarding requests from the forum (that is not a support forum) to the bug tracking system, but bugs in production are more valuable close to release date, as right now the development firmware is tens of releases ahead and bug reports on old firmware is not always useful.

isazi

@stromdiddily let me see what I can do to report this, cannot assure that a fix will come in two weeks, as far as I know unless there is a major problem there are only 3-4 releases per year.

isazi

@stromdiddily I miss the email associated with your Suunto account for the bug report. DM me if you can.

runyx17

I sent several logs and always emailed support@suunto.com as well. I never received a meaningful reply. A simple “we know about this and we are working on a fix” would have been enough.

In the end, I took the watch to a Suunto service center. Today is the 8th day and I still have no update on the resolution.

HonzaS

@isazi Thanks for answer! But I had the restart with settings lost yesterday, so I can’t be faster :-(.

So the right procedure is to send logs and sent email to support@suunto.com? For now it seems, that I have to wait for next release and hope it will be fixed.

isazi

@HonzaS is there a way to reproduce it? Does it always happen with autopause? If you have a good description and send the logs after the event I can create a bug report for you, or you can send the same information to support.

HonzaS

@isazi Unfortunately, it isn’t. It happens randomly. If I were able to reproduce it, I’d get back to you or direct to support email. Thank you for your willingness to help.

sky-runner

Vertical 2 crashed twice during 170 km UTMB Mont-Blanc race. More details are in this post:
https://forum.suunto.com/topic/15777/vertical-2-feedback-from-using-it-during-ultra-trail-du-mont-blanc-race

I have uploaded logs via the app Feedback feature.

isazi

@HonzaS an hotfix that should address the seemingly random reboots that some users are experiencing on Vertical 2 and Race 2 is being released between today and tomorrow, in waves.

2b2bff

@isazi hope there is more to come for the other watches as well.
My Race S restarted mid-run yesterday. 6th or so random reboot over the course of almost 2 years. The single most frustrating issue…

I don’t care whether the battery lasts a day shorter than it used to be in the beginning, but the watch must not restart during an activity…

isazi

@2b2bff it is a hotfix for the Q2 release, so it is only coming for the watches that got it (Vertical 2 and Race 2). New firmware versions for Race and Race S are being tested, but I guess they will be released as a new release and not an hotfix.

2b2bff

@isazi I get that. I just want to remind that the Q2 firmware isn’t the only one that has reboot issues. If the newer firmware coming for the Race S fixes the old issues as well, I happily take it…