Crash reports collection Q1 2026
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@HonzaS same behavior I saw for my reboots. Immediately following or during a watch notified phone call
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Crash AGAIN after missing a phone call, not once but twice on my run today. Same settings as last time, logs sent to Suunto at 9:20am ish CST @isazi @dimitrios-kanellopoulos
Custom Trail Run
No Guides
Suunto HRM4 hours in, missed phone call, watch reset (logs sent here)
Started another activity, not 30 minutes in missed another phone call, watch rebooted. Didn’t bother with logs or starting another recording to finish my run.
The vertical 2 is getting shelved for the 100 in two weeks unless by some chance there’s a fix coming for these.
Always carry a flaggon of whiskey for snakebite; and furthermore, always carry a small snake.
User of pretty much every watch since the Ambit 3 Peak. Now back in the family w SV2 :)
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@stromdiddily not a solution but rather a workaround/debug, what about not having notifications on the watch?
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@André-Faria normally yes for regular runs and training would work but not for the race w crew and whatnot.
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Super Suunto, I have to congratulate you! Now you are completely on par with Garmin, which is why I switched to Suunto. Another restart today, riding my bike home from work. I stopped and pressed stop while the watch was in autopause mode. A restart followed. That wouldn’t be such a horror, but all the sport mode settings were lost and now are in factory defaults!
Completely same behaving like Garmin, but with Garmin I had the option to restore the settings…Just sent logs. @isazi @dimitrios-kanellopoulos
I use only Zone sense from Suunto+
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If only we had some kind of feedback that they’re actually working on a fix. I don’t even know if anyone is looking into the logs we’ve submitted.
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@HonzaS logs without a bug report to support are not checked, as far as I know. We try to help by forwarding requests from the forum (that is not a support forum) to the bug tracking system, but bugs in production are more valuable close to release date, as right now the development firmware is tens of releases ahead and bug reports on old firmware is not always useful.
Watch: Suunto Vertical 2 Titanium Black
Blog: isazi's home
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@stromdiddily let me see what I can do to report this, cannot assure that a fix will come in two weeks, as far as I know unless there is a major problem there are only 3-4 releases per year.
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@stromdiddily I miss the email associated with your Suunto account for the bug report. DM me if you can.
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I sent several logs and always emailed support@suunto.com as well. I never received a meaningful reply. A simple “we know about this and we are working on a fix” would have been enough.
In the end, I took the watch to a Suunto service center. Today is the 8th day and I still have no update on the resolution.
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@isazi Thanks for answer! But I had the restart with settings lost yesterday, so I can’t be faster :-(.
So the right procedure is to send logs and sent email to support@suunto.com? For now it seems, that I have to wait for next release and hope it will be fixed.
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@HonzaS is there a way to reproduce it? Does it always happen with autopause? If you have a good description and send the logs after the event I can create a bug report for you, or you can send the same information to support.
Watch: Suunto Vertical 2 Titanium Black
Blog: isazi's home
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@isazi Unfortunately, it isn’t. It happens randomly. If I were able to reproduce it, I’d get back to you or direct to support email. Thank you for your willingness to help.
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