Crash reports collection Q1 2026
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I’m still experiencing random restarts on my Vertical 2. Yesterday, it happened three times in a single day. Fortunately, not during an activity. I have the latest firmware installed.
Question: Should I keep sending the logs, or is the cause of the problem already known?Yes, keep sending logs unit suunto confirms they know the cause.
And send an email to support@suunto.com from the same email address as is configured in your suunto profile. That way they connect the logreport with your bugreport in email. -
First crash for me today, Suunto Vertical 2. I know it was a crash because it showed up in the Suunto App with 0 ascent/descent…should have had close to 2k feet of each at the point of the crash.
Custom trail running, no suunto guides/apps, no route loaded.
Coros HRMLogs sent 1:35PM CST (crash was a few hours earlier but long run today).
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Back to back days with reboots in the middle of an activity. Logs sent at 930ish CST.
Custom run mode
No suunto apps or guides
Coros HRMI had just received notification of a phone call on my watch and had accepted the call with my Wings headphones FWIW. Looked down in the middle of the call and had the “Suunto” logo staring up at me from my watch.
REALLY hope there’s something coming to address this. Back to back days on long runs 5 weeks out from Wasatch 100 miler. Not instilling a lot of confidence.
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Lately, these kinds of freezes have become more frequent. The watch freezes when I’m setting up exercise routines using the Suunto Plus options. It won’t turn on without a 12-second reset.
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Among other things, my watch Vertical 2 keeps restarting in the shower, even when the screen is locked.
I think this started happening after the latest firmware update. Before that, I always took a shower with the watch after working out at the gym and never noticed any restarts. Now it happens every single time.
I tested this at home to confirm.
https://streamable.com/o2d0i3 -
If (and so far that is a big IF) a new firmware release will be available for my race is I will be very hesitant to install it, reading all those crash reports after the new race 2/vertical 2 firmware. The bluetooth connection lost to heart rate sensors isn’t fixed anyway, so I might as well stay on the current firmware.
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Another spontaneous reboot today, the third since the FW was released. Vertical 2 announced an incoming call and then rebooted. I just sent the logs to Suunto.
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@HonzaS same behavior I saw for my reboots. Immediately following or during a watch notified phone call
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Crash AGAIN after missing a phone call, not once but twice on my run today. Same settings as last time, logs sent to Suunto at 9:20am ish CST @isazi @dimitrios-kanellopoulos
Custom Trail Run
No Guides
Suunto HRM4 hours in, missed phone call, watch reset (logs sent here)
Started another activity, not 30 minutes in missed another phone call, watch rebooted. Didn’t bother with logs or starting another recording to finish my run.
The vertical 2 is getting shelved for the 100 in two weeks unless by some chance there’s a fix coming for these.
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@stromdiddily not a solution but rather a workaround/debug, what about not having notifications on the watch?
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@André-Faria normally yes for regular runs and training would work but not for the race w crew and whatnot.
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