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    Heart Rate Measurement stops

    Scheduled Pinned Locked Moved Suunto 9 Peak Pro
    suunto 9 peak pro
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    • C Offline
      claenn
      last edited by

      SPP9: Has anyone already tested the update version 2.39.34.22544 with regard to the heart rate problems described above?
      I would like to read your experiences first šŸ˜‰

      A 1 Reply Last reply Reply Quote 0
      • Thaisa LaffitteT Offline
        Thaisa Laffitte
        last edited by

        since I bought the problem was persistent just one day per week. But know atfter the updated 2.39.20, is even worse, everyday I have to reset.

        1 Reply Last reply Reply Quote 0
        • Brad_OlwinB Offline
          Brad_Olwin Moderator
          last edited by

          A fix now for this and working for me.
          https://forum.suunto.com/topic/12340/new-update-2-39-34-9-peak-pro

          Vector/T6c/Vertical 2 Ti

          1 Reply Last reply Reply Quote 1
          • A aa2010 referenced this topic on
          • A Offline
            Aynrnd @claenn
            last edited by

            @claenn I just followed arkaitgavan’s instructions to change the software and I selected the 2.39.34. That was the only other option for software. The previous software was 2.39.20. I was having the same issues with the watch not measuring sleep and not measuring heartrate without a soft reset at least once per day. Fingers crossed. Stay tuned

            M 1 Reply Last reply Reply Quote 0
            • Jan H. 0J Offline
              Jan H. 0
              last edited by

              Just to add, I am having the same issue of the optical HR sensor crashing with my Race S (2.39.20). 2.39.34 is not yet available for this watch. Thanks @arkaitzgalvan for the instructions on how to go back to the previous firmware as it didn’t happen before the update.

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              • M Offline
                magbueno @Aynrnd
                last edited by

                @Aynrnd , as said in the Suunto app the new version is a downgrade to a previous version of the software to fix a critical issue caused by the latest update. This software is practically the same version as 2.37.48.
                If your 9PP was fine before, It should be fine now.
                Good luck!

                A 1 Reply Last reply Reply Quote 0
                • A Offline
                  Aynrnd @magbueno
                  last edited by

                  @magbueno Great news! The 2.39.34 software update fixed my problem!

                  1 Reply Last reply Reply Quote 1
                  • Jan DuerinckxJ Offline
                    Jan Duerinckx
                    last edited by

                    I had similar problem with with my 9PP running software version 2.48.16 and now after the upgrade to version 2.50.28 still: out of the blue the heart rate monitor LED lights stop working. Only after switching the watch off and on again, it reactivates. I want to track my sleep and HRV and the failure happens most often at night messing up the statistics.

                    Anyone knows a sustainable solution? Much appreciated.

                    Charles LanahanC 1 Reply Last reply Reply Quote 0
                    • Charles LanahanC Offline
                      Charles Lanahan @Jan Duerinckx
                      last edited by

                      I am running into the same issue on my suntoo 9pp with the 2.50.28 version :'-(

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                      • O Offline
                        Oxhill_Runner
                        last edited by

                        I also have the same issue. 9pp running 2.50.28 and many times over the last year or more wrist heart rate stops. Green leds not flashing. Turn off turn on to fix but you only realise it’s stopped when you synch in the morning.

                        Night sleep, recovery all inaccurate.

                        I have no good reason to buy Suunto again ā˜¹ļø

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