Heart Rate Measurement stops
-
THX for the instructions how to roll back the SW version - worked for me. But please make sure that in the next SW version this bug is fixed.
-
@Brad_Olwin Good week
Now that we are “after the holidays”
Do you know if there is any news regarding an update for all the watches “affected” in the last update -
For what it’s worth- same here - watch auto updated to 2.39.20 in Dec & since then, all sensors stop (heart rate, oxygen, sleep) frequently- definitely overnight but possibly more frequently than that… all ok after a restart but come on Suunto, you’re better than this!!
Have been using Suunto products for years & trusted my life in them diving which is why I went with Suunto for fitness watch but starting to regret it again - this looks like a bug reintroduced, really Suunto? This is software change management 101?! -
I’ve had this happen to me several times and it’s only solved by restarting the watch.
I hope they solve it with the next update. -
@Brad_Olwin
I hope it will be achieved soon, we all expect positive results from your great work. -
I am having the same problem. I’ve had to restart my watch to get the HR working. My problem - is that I do not have to option under Settings to revert back to the last update. Under Settings - General - I only have About, Software update, Time/Date, Language, Tones, Display, Power saving, Personal, Reset Settings, Power Off. I don’t have Data Privacy as an option. What can I do?
-
@michmccoy same here. Watch is 6 days old. This morning no record of sleep. Not through the day. I read a shutdown and restart of the watch fixes it. Can confirm it does. Assuming it will go for another 6 days and stop again.
-
SPP9: Has anyone already tested the update version 2.39.34.22544 with regard to the heart rate problems described above?
I would like to read your experiences first
-
since I bought the problem was persistent just one day per week. But know atfter the updated 2.39.20, is even worse, everyday I have to reset.
-
A fix now for this and working for me.
https://forum.suunto.com/topic/12340/new-update-2-39-34-9-peak-pro -
A aa2010 referenced this topic
