Black grid issue

[sartoric]

https://forum.suunto.com/topic/9741/black-grid-issue

[OutdoorMan]

@sartoric ok, I’ll start reporting coordinates. But this is the first time I am seeing this since I own a Suunto watch.

[Audaxjoe]

@OutdoorMan it happened to me with 9b. Only a couple of times so hopefully it will be the same with you.

It has happened a few times since but only when I had not downloaded the map area…

[OutdoorMan]

@Audaxjoe I am not sure what was the trigger now - either when I downloaded map of Czech republic, or the update itself. One of them caused this black grid to appear. I didn’t have issue back then when multiple people were having this issue… so let’s see.

[pavel.samokha]

Merged topics.
If after watch restart the same map loads okay then we now identified one cause and it should be fixed in the next watch firmware update

[cpinky]

@Dimitrios-Kanellopoulos

Black grid at
37.77090
122.45639

[cpinky]

@sartoric

Ive had this happen to me on nearly every single hike/walk that I use the map. Too often for me to share coordinates every time. Considering its been nearly 3 years since this was first reported, what is the main issue?

[cpinky]

I know there already is a topic at (https://forum.suunto.com/topic/9741/black-grid-issue?_=1777389273886), but it has nearly 3 years without a fix. I took this watch on my first hiking trip and I had a horrible experience. There were many issues but this post will focus on the black grid issue. Every single time I used a route (or just looked at the map) there were a black grid. It was the normal to not see half the map or the whole map. I had to repeatedly zoom in and out to get the map to show. Doing this while hiking up 3k ft and trying to see the next turn was ridiculous. This makes navigation nearly useless which is the main reason I purchased this watch.

The other thread asked us to report coordinates, but throughout a 8 hour hike, 7 hours of that had black grid issues so I’m not going to report 1000s of coordinates.

[pavel.samokha]

@cpinky no need to create new topics if the existing one is active

[cpinky]

@pavel.samokha i understand, but that one has received no updates so I was hoping to get a response here. My dad’s $100 amazfit watch has better performing maps than my Race 2 and its incredibly frustrating because otherwise this watch is amazing.

[pavel.samokha]

@cpinky I understand and sorry for your experience, but I already answered above on that, wait for the next update. Even if this issue for you specifically happens often for majority of users it doesn’t happen or rarely, so it was hard to reproduce.

Creating new topic doesn’t help with solving issues, quite the contrary - many topics no one can read, hard to report and use as evidence. Should be one problem - one topic

[cpinky]

@pavel.samokha Thank you for the explanation… I didn’t see that update so apologies!