Suunto app Forum Suunto Community Forum
    • Recent
    • Tags
    • Popular
    • Users
    • Groups
    • Register
    • Login

    Suunto HR Chest Strap stopped work.

    Scheduled Pinned Locked Moved Accessories and other products
    11 Posts 6 Posters 150 Views 7 Watching
    Loading More Posts
    • Oldest to Newest
    • Newest to Oldest
    • Most Votes
    Reply
    • Reply as topic
    Log in to reply
    This topic has been deleted. Only users with topic management privileges can see it.
    • Tami999T Offline
      Tami999 Silver Members
      last edited by Tami999

      @edit

      Right now I just started exercise, my chest strap is laying in drawer and I got something like this! Strap connected icon, and it shows and sits on 45 HR all the time!
      Strap is not on my body and even its not wet.
      Oh and one more thing I’ve noticed. When I successfully connected new strap with brand new battery It showed 100% battery. Right now it shows 40% (after few hours)

      Right now I gonna unpair Chest Strap to be able use wrist OHR.

      333333333333333.png

      1 Reply Last reply Reply Quote 0
      • S Offline
        Sixeela29
        last edited by

        Bonjour,
        j’ai ma Suunto race S depuis environ 1 an.
        Depuis a peu près 2 mois, mes 2 ceintures cardiaque ne fonctionne plus (polar H9 et la Suunto neuve).
        Je suis déçu parce qu’avant tout fonctionnait très bien.
        Maintenant je m’entraîne avec le cardio de la montre. Donc les relevés cardiaque ne sont quasiment pas exploitables.
        J’attend la nouvelle mise à jour en espérant que ça remette tout bien.

        Tami999T 1 Reply Last reply Reply Quote 0
        • Tami999T Offline
          Tami999 Silver Members @Sixeela29
          last edited by

          @Sixeela29 said in Suunto HR Chest Strap stopped work.:

          Bonjour,
          j’ai ma Suunto race S depuis environ 1 an.
          Depuis a peu près 2 mois, mes 2 ceintures cardiaque ne fonctionne plus (polar H9 et la Suunto neuve).
          Je suis déçu parce qu’avant tout fonctionnait très bien.
          Maintenant je m’entraîne avec le cardio de la montre. Donc les relevés cardiaque ne sont quasiment pas exploitables.
          J’attend la nouvelle mise à jour en espérant que ça remette tout bien.

          Avez-vous constaté des symptômes similaires ? Le problème vient donc du logiciel et non de la montre elle-même ?

          1 Reply Last reply Reply Quote 0
          • S Offline
            Sixeela29
            last edited by Sixeela29

            Avec ma polar H9, la montre se connecte puis se déconnecte de façon continue dans l’écran d’accueil de l’activité. Et ça ne marche pas une fois l’activité lancée.
            Avec la ceinture Suunto, la ceinture se connecte quelques secondes puis se déconnecte pendant l’activité de façon régulière. Les phase de déconnexion sont assez longues.

            Edit : je pense qu’il s’agit d’un problème logiciel

            1 Reply Last reply Reply Quote 1
            • S Offline
              SirMcKey Bronze Member @Tami999
              last edited by

              @Tami999
              Hello Tami999,

              had the same problem some days ago. Solved it in the following description (Sorry for the german screens). After choosing the chest-strab in the menu of the watch, it worked.
              IMG_6709.jpeg IMG_6710.jpeg IMG_6711.jpeg

              Tami999T 1 Reply Last reply Reply Quote 0
              • Tami999T Offline
                Tami999 Silver Members @SirMcKey
                last edited by

                @SirMcKey said in Suunto HR Chest Strap stopped work.:

                @Tami999
                Hello Tami999,

                had the same problem some days ago. Solved it in the following description (Sorry for the german screens). After choosing the chest-strab in the menu of the watch, it worked.
                IMG_6709.jpeg IMG_6710.jpeg IMG_6711.jpeg

                I got Chest Strap selected here already. 😞

                1 Reply Last reply Reply Quote 0
                • OutdoorManO Offline
                  OutdoorMan Bronze Member @Tami999
                  last edited by

                  @Tami999 I have the same issue since the update when this new Bluetooth device management has been introduced. I had two straps connected and the watch had issues to connect to the right one. Only solution was to remove one and use just one at a time and whenever I start an exercise and the watch doesn’t show that the strap is connected (even though it is) I discard the exercise (go out of the Start page to “home page”) and start the exercise again - then the watch finally displays that the strap is connected. Sometimes I have to repeat the process multiple times to connect to the HR strap. It is frustrating and obviously a bug for a longer time now.

                  Tami999T 1 Reply Last reply Reply Quote 0
                  • Tami999T Offline
                    Tami999 Silver Members @OutdoorMan
                    last edited by

                    @OutdoorMan Thank You. I got only one strap, and it worked since I bought Race2 when it’s aired. Never had a problem until this week. Also havent seen any update last time so I wasn’t sure I somehow triggered bug myself or sensor is broken. Good to know.

                    M 1 Reply Last reply Reply Quote 1
                    • M Offline
                      MarkusG Bronze Member @Tami999
                      last edited by

                      @Tami999 said in Suunto HR Chest Strap stopped work.:

                      I’ve also several strange things happening with that on my Race1. E.g. the HRM doesn’t connect in “Trail Running” but does immediately in “Running”. (yes I selected it the way it was presented in the pictures, it just didn’t connect).
                      This was repeatable several time in a row: Trail Running - no connection to HRM possible. Back to activity-selection, select “Running” and immediate connection. Back to Trail Running: no connection. You get the idea…

                      Next day, next adventure:
                      This time I managed that the HRM and my Stryd connected in Trail Running but guess what: GPS was missing 😞 😞
                      Retried 3 times, always the same result. Again it worked in Running-mode and so I went with that mode because it was -7C and I was quite annoyed to debug my watch standing in the cold.

                      I now really hope for a fixed firmware asap. This are only the issues before the start of the activity, the “fun” continues during the runs. Not every time but often enough that I consider the watch to be unreliable in its current state.

                      TL;DR before your spend any additional $ for new batteries etc. I’d wait until the new firmware is out and they hopefully found the root-cause.

                      1 Reply Last reply Reply Quote 1
                      • sky-runnerS Offline
                        sky-runner Platinum Member @Tami999
                        last edited by

                        @Tami999 I have similar issues from time to time. Sometimes it gets stuck trying to connect to the built-in OHR sensor even though it tells me that it has connected to the external sensor - the way I can tell is that the sensor icon is different between the OHR and the external sensor. And sometimes it completely fails to connect to the external sensor no matter what, and I have to unpair the sensor and pair it again, and that sometimes takes a few attempts like you described. The whole experience is sub-par! And if I try to use two external sensors - that works even worse!

                        1 Reply Last reply Reply Quote 0
                        • First post
                          Last post

                        Suunto Terms | Privacy Policy