Intermittent HR band disconnects
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Hello, already reported it in the post related to new update but because the issue is in every run and is very annoying, I am also starting a new post so that it will not go unnoticed in the huge “update” thread.
I have Suunto Vertical (one of the first batches, as I purchased it as soon as it hit the market) together with arm band Polar Verity Sense. Until this update everything was flawless. Right after this update my arm band started disconnecting and connecting randomly and causing my Suunto Vertical to vibrate randomly during the run. Apart from it being simply very annoying, it also disrupts my experience with the watch because the vibration might be a start of a new interval, steep downhill/uphill incoming or basically any other alert.
I tried re-pairing my Verity Sense multiple times but it didnt solve the issue.
Seems like the only was for me now would be to downgrade the FW?
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@jakubdr I have same issues after the firmware update, but i have a Race S and suunto smart hr. I tried to reboot, doong the pair again but sadly nothing works for me.
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@jakubdr I used to experience the same symptoms when my hr belt was getting old and bad. And with belt I mean the elastic strap with the conductive pads. The small button unit was ok, just the connections inside the belt were breaking. I bought a replacement belt and it fixed my problems (Suunto Smart belt, not Polar).
Can you borrow another belt from someone to check if this is the case?
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@jakubdr SV here also no issues for me since the update using an external HRM.
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@BrunoH good idea, I will try another belt that I have. Thank you for the suggestion!
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@BrunoH i’ve tried another belt (new one) and the results are the same… but I’ve tried with my wife race s (with the old firmware) and the sensor works flawlessly
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I have same issue with my Race.
At first it vibrate randomly during activity but I thought it was the SuuntoPlus or Guide or Target. However it start vibrate randomly during daily use.
After that I did soft reset, everything seems okay. Then I start an activity without SuuntoPlus, or Guide, or any Target, it still vibrate randomly.It is very annoying and I thought there is some problem of the watch. Now may be the root cause is the new firmware…
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@jakubdr used two different HR sensors since update, no issues
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I’m having the seme issue and is very annoying! Can’t track anche check my heart rate properly is a ridiculous in 2025 on a top level watch, I’m very disappointed!
I would like to get back to latest firmware version, anyone can tell me how?Already Did anything the customer service suggest me and it’s truly not working!
I’ve got Wahoo trackr and is perfectly working on other devices -
@jakubdr Same here with Race S. I know I have posted it everywhere, but yep. What you are experiencing is real.
