Suunto app Forum Suunto Community Forum
    • Recent
    • Tags
    • Popular
    • Users
    • Groups
    • Register
    • Login

    Intermittent HR band disconnects

    Scheduled Pinned Locked Moved Suunto Vertical
    15 Posts 10 Posters 1.3k Views 10 Watching
    Loading More Posts
    • Oldest to Newest
    • Newest to Oldest
    • Most Votes
    Reply
    • Reply as topic
    Log in to reply
    This topic has been deleted. Only users with topic management privileges can see it.
    • J Offline
      jakubdr Bronze Member @BrunoH
      last edited by

      @BrunoH good idea, I will try another belt that I have. Thank you for the suggestion!

      1 Reply Last reply Reply Quote 0
      • A Offline
        alessandro.venezia @BrunoH
        last edited by

        @BrunoH i’ve tried another belt (new one) and the results are the same… but I’ve tried with my wife race s (with the old firmware) and the sensor works flawlessly

        1 Reply Last reply Reply Quote 2
        • ChusirC Offline
          Chusir
          last edited by

          I have same issue with my Race.
          At first it vibrate randomly during activity but I thought it was the SuuntoPlus or Guide or Target. However it start vibrate randomly during daily use.
          After that I did soft reset, everything seems okay. Then I start an activity without SuuntoPlus, or Guide, or any Target, it still vibrate randomly.

          It is very annoying and I thought there is some problem of the watch. Now may be the root cause is the new firmware…

          1 Reply Last reply Reply Quote 0
          • isaziI Offline
            isazi Moderator @jakubdr
            last edited by

            @jakubdr used two different HR sensors since update, no issues

            Watch: Suunto Vertical Ti

            Blog: isazi's home

            1 Reply Last reply Reply Quote 0
            • A Offline
              annalodig
              last edited by

              I’m having the seme issue and is very annoying! Can’t track anche check my heart rate properly is a ridiculous in 2025 on a top level watch, I’m very disappointed!
              I would like to get back to latest firmware version, anyone can tell me how?

              Already Did anything the customer service suggest me and it’s truly not working!
              I’ve got Wahoo trackr and is perfectly working on other devices

              1 Reply Last reply Reply Quote 0
              • S Offline
                Stavrogin @jakubdr
                last edited by

                @jakubdr Same here with Race S. I know I have posted it everywhere, but yep. What you are experiencing is real.

                Suunto Vertical, Race, Race S and Run Currently using Race 2

                1 Reply Last reply Reply Quote 0
                • J Offline
                  jakubdr Bronze Member
                  last edited by

                  Here with an update. After couple of days the number of disconnects lowered to 3-5 per hour. The disconnects started always after around 20 minutes into the run. Today I tested Coros Arm Band and no disconnects at all, so at least in my case it seems to be related only to SV and Verity Sense.

                  1 Reply Last reply Reply Quote 0
                  • A Offline
                    alessandro.venezia
                    last edited by

                    New firmware 2.44.52, sadly, same “old” problems. The HR band continues to disconnect intermittently 😢

                    Brad_OlwinB 1 Reply Last reply Reply Quote 0
                    • Brad_OlwinB Offline
                      Brad_Olwin Moderator @alessandro.venezia
                      last edited by

                      @alessandro.venezia Which HR belt?

                      Vector/T6c/Ambit 3 Peak/S5 Copper/S3/S7 Ti/S9 baro Ti/S9P Ti/S9PP Ti/Vertical Ti/Race Ti/RaceS/Ocean/Wing/Race2Ti

                      M A 2 Replies Last reply Reply Quote 0
                      • M Offline
                        maszop Bronze Member @Brad_Olwin
                        last edited by

                        I don’t think I’ve ever had a disconnection. Could it be the battery or a worn out belt?

                        1 Reply Last reply Reply Quote 0
                        • A Offline
                          alessandro.venezia @Brad_Olwin
                          last edited by

                          @Brad_Olwin suunto smart, i’ve tryed new battery and new belt… i had problems since firmare 2.44, with my wife’s race s with 2.43 firmware works flawlessly

                          1 Reply Last reply Reply Quote 0
                          • First post
                            Last post

                          Suunto Terms | Privacy Policy