Software update 2.39.20 (2024 Q4)
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@Dimitrios-Kanellopoulos said in Software update 2.39.20 (2024 Q4):
Hi @SuperFlo75 @taziden @Александр-Даниленко @Francesco-Pagano @Janne-Leppamaki @The_77
Please send logs via the app and send me a private message with your email address used in the app to check the issue with OHR stop working.
Could you help me out ?
Having the same issue with the 9peak pro. Heart rate monitor, co2 level and sleep track stopped after last firmware update. Worked all fine before. How to send logs via the app to you and how to send private message?
How to fix it? @Dimitrios-Kanellopoulos -
@Egika said in Software update 2.39.20 (2024 Q4):
Noone will die because of some days of missing optical heart rate
And yet it’s one of the core features of the sports watch. It’s not a minor inconvenience, some regression. It’s a feature that’s in the watch since the beginning and it’s not working as intended.
It’s not the case of some new feature that has been added for free.
It shouldn’t have happened and it’s a sign that the software hasn’t been tested enough prior to the release.
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@Łukasz-Szmigiel Testing is always a balance. You could test for months and still not encounter a specific situation that triggers a bug or unforeseen behaviour.
Please note that it’s less than a week since the firmware release and the community beta testers have already hinted a fix is imminent.
There has also been zero suggestion the bug won’t be fixed as soon as possible so I see no reason to rattle sabres about missing core features.
Of course, because the fix needs to be thoroughly tested prior to release you will just need to be patient.
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@gerasimos thanks ! (It;’s in Spanish but it’s well understood !!!)
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Update: I downgraded FW and sleep tracker works really good
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@Egika said in Software update 2.39.20 (2024 Q4):
Noone will die because of some days of missing optical heart rate.
I’m not sure that’s the best argument to convince. 🫣
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@far-blue I won’t cry because of the missing feature, I’m just baffled that there’s no official statement from Suunto: There’s a bug, we’re aware about it and we’re working on a fix. We’re sorry for the inconvenience.
We’re just a tiny group here, with few testers and even less Suunto employees. There are far more people around the world, using S9PP, who’s watch is affected by the bug.
Communication is key. People do understand if you tell them the truth and apologise.
S9PP 2.40.44
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B Brad_Olwin referenced this topic on
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@sebchastang In the Vertical, I encountered the Control Panel issue for the 3rd time. It seems like it has something to do with the Notifications. When I went to the proper Notifications widget (there were 0 messages anyway) and then tried to launch Control Panel - it started to work properly again. Maybe it’s a coincidence or maybe a pattern. For those with this issue - can you check this method?
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Nothing has changed in my watch, race ti, in terms of consumption. Now I can’t exceed 6 days of use if I train and no more than 8 days without training, among other things with or without AOD nothing changes. Months ago I sent the watch to support, as per their request, and I was told that there are no hardware problems.
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The hr tracking, sleep tracking etc are working fine on my S9PP after the update.
But after yesterday’s 8hr run using 51% of the battery, a 3hr45min run today used 26%. Both indicate a 15hr max battery runtime. Battery drain outside of activity is normal.
It sounds like this is specific to my watch but it seems unlikely that the battery health would deteriorate to such an extent overnight, at the same time the firmware was updated. If it had, I’d expect to see high drain outside of activity as well.
Does anyone have any suggestions about the cause and what I can do? I need the watch for a 30-35hr race in 3 weeks, which is a problem if it goes flat in 15hrs. -
So my S9PP lasts now about 6 days without any gps activities, as we are all sick at home. The funny thing was that it showed 1% battery left for almost 14 hours. I hope that now it got discharged, the battery management recalibrates itself somehow. Lets see. The OHR bug is there as well.
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@Łukasz-Szmigiel didn’t Dimitrious just post this above? Acknowledged, working on it and hot fix coming soon
Always carry a flaggon of whiskey for snakebite; and furthermore, always carry a small snake.
User of pretty much every watch since the Ambit 3 Peak. Now back in the family w SV :)
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@pavel-samokha said in Software update 2.39.20 (2024 Q4):
Added a button lock option in the control panel
if it is a option how to switch it off? because it is ugly and much to dominant!
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@vinc14 yeah, don’t lock the watch?
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@stromdiddily with gloves in the wintertime it just press it automaticly around and mess up
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Hi. Can you check if the media/music controller works as expected when you have a workout ongoing? Mine does show the progression and I cannot control (with play) etc as before. I have an Android phone.
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@kriskus I have noticed the control panel display bug although I don’t use notifications (widget is disabled) on my Vertical.
So I am not sure if it is really related to notifications.
I cannot identify a real pattern to trigger the display bug and how to fix it. It usually fixes by itself or maybe after I accessed a specific widget (not the “Notifications” one since it is disabled) or after a specific action.
I am going to pay attention to the pattern next time the control panel display bug occurs and report here if it can help Suunto to find the cause.
Thanks for your investigation anyway
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@MKPotts I will try to do a battery check on mine and get back to you. Have not heard about this yet. Your OHR is ok? You are lucky!
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@kaje_tan
How did you downgrade? My HR, HRV, sleep tracker etc stopped working after the update. Doesn’t matter if I do soft or hard reset. Even tried factory reset - it stops working after an hour or so. -
Just adding to a pile that bath mine and my wife’s peak 9 pro stopped metering HR. restart fixes the issue for 8-12 hours. factory reset does about the same. i am looking for a
- we broke esssential functionality and here is an ETA for a fix message
and a - here is how you can downgrade your sw version in the interim message.
i am willing to provide logs and what not to help speed up troubleshooting the issue.
as a software developer, while i understand bugs happen - this is a little too big of a deal to actually skip through a qa and also not be handled with at the very least an acknowledgment via in app messaging. you cant break a key functionality and do nothing about it
- we broke esssential functionality and here is an ETA for a fix message
