Software update 2.39.20 (2024 Q4)

Francesco Pagano

@seanvk I have a Garmin HRM Pro too, and this problem you observed happens to me from time to time as well, though very rarely. It’s due to bad connection with the chest strap, which can include poor signal (for instance if the strap is not wet). Make sure it’s not connected to your phone (if you have it with you while running), I disconnected it from Garmin Connect, too, and it works.

sebchastang

@Dimitrios-Kanellopoulos Sorry to insist about the broken “Control panel” introduced by latest firmware, but may we also expect a fix for this issue in the next firmware update? Thanks a lot.

seanvk

@Francesco-Pagano @Dimitrios-Kanellopoulos

Sounds like this is the case.

Thank you!

MKPotts

Hi,
Apologies if this is somewhere further up the thread - I haven’t had time to read all the posts to check - but has anyone else found that the GPS (GNSS) run time on the S9PP has collapsed since the update?
I used my watch for an 8 hour run today and it used 51% of the battery (93% down to 42%) - which means it would struggle to last 15hrs. This is using the exact same settings - with an external hr monitor - that has consistently given me runtimes of 45-50hrs in the nearly 2 years I’ve had the watch (or, more accurately, two watches, because the first was replaced in January after the hr sensor cover failed a second time, so my current watch is about 11 months old).
I’ve checked that the backlight settings haven’t changed following the update and they haven’t - still set as low brightness, backlight (standby) and raise to wake both off.

powderdrop

Just piling on that the HRM is no longer working on my 9PP. Have to restart every couple hours, works for a bit, then nothing. Hopefully the fix is pushed very soon. Kind of defeats the purpose of the watch.

thanasis

@pavel-samokha said in Software update 2.39.20 (2024 Q4):

ruler point markers in map

is there any guide of how this works or what actually are the options ?

Esa Kynis

Hello, hi and bye bye.

After this update 9 peak pro isnt working as it shoud be!

After few hours heart rate isnt working also sleep measure isnt working. Then soft reset and this works few hours and then not…

This is really annoying!!!

Hard reset and soft --> nothing

And I cant connect win 11 and this 9 peak pro, why not?

Can I downgrade or what should I do.

Or do you wanna buy this watch

gerasimos

@thanasis https://youtu.be/hRUbxdD8ehw?si=GiH1yCafC0VHFGDA

8.15 minute

steffiwiegand.

@pavel-samokha since the update Heart rate monitor, sleep track and co2 level stopped working on 9peak pro completely!

Where and how to downgrade the firmware back to the one of Oct. 2024. Because with that one, all worked fine.

Anyone information about how to downgrade a firmware? Using android app.

steffiwiegand.

@pavel-samokha said in Software update 2.39.20 (2024 Q4):

For Suunto 9 Peak Pro, Vertical, Race and Race S

Improved outdoor distance accuracy

New GNSS software: SONY v00.173

Automatic compass calibration

Save POIs or start bearing navigation by using ruler point markers in map

SuuntoPlus Sports App displays device connection status

New Christmas and New Year watch faces, along with a new green theme watch color*

Added a button lock option in the control panel

Enhanced UI visual effect (the zoom effect)

Fixed battery consumption issues in certain scenarios

Bug fixes and stability improvements

*new watchfaces for Christmas and New Year ~~not yet released in SuuntoPlus Store, will be released soonish~~ are published now in SuuntoPlus Store and should be installed from there

@pavel-samokha

Since the update Heart rate monitor, sleep track and co2 level stopped working on the 9peak pro!
How to fix it , reset it to previous firmware from Oct 24, without deleting ALL my data?

steffiwiegand.

@Dimitrios-Kanellopoulos said in Software update 2.39.20 (2024 Q4):

Hi @SuperFlo75 @taziden @Александр-Даниленко @Francesco-Pagano @Janne-Leppamaki @The_77

Please send logs via the app and send me a private message with your email address used in the app to check the issue with OHR stop working.

Could you help me out ?

Having the same issue with the 9peak pro. Heart rate monitor, co2 level and sleep track stopped after last firmware update. Worked all fine before. How to send logs via the app to you and how to send private message?
How to fix it? @Dimitrios-Kanellopoulos

Łukasz Szmigiel · S9PP 2.40.44

@Egika said in Software update 2.39.20 (2024 Q4):

Noone will die because of some days of missing optical heart rate

And yet it’s one of the core features of the sports watch. It’s not a minor inconvenience, some regression. It’s a feature that’s in the watch since the beginning and it’s not working as intended.

It’s not the case of some new feature that has been added for free.

It shouldn’t have happened and it’s a sign that the software hasn’t been tested enough prior to the release.

far-blue

@Łukasz-Szmigiel Testing is always a balance. You could test for months and still not encounter a specific situation that triggers a bug or unforeseen behaviour.

Please note that it’s less than a week since the firmware release and the community beta testers have already hinted a fix is imminent.

There has also been zero suggestion the bug won’t be fixed as soon as possible so I see no reason to rattle sabres about missing core features.

Of course, because the fix needs to be thoroughly tested prior to release you will just need to be patient.

thanasis

@gerasimos thanks ! (It;’s in Spanish but it’s well understood !!!)

kaje_tan

Update: I downgraded FW and sleep tracker works really good

enriqueescoms

@Egika said in Software update 2.39.20 (2024 Q4):

Noone will die because of some days of missing optical heart rate.

I’m not sure that’s the best argument to convince. 🫣

Łukasz Szmigiel · S9PP 2.40.44

@far-blue I won’t cry because of the missing feature, I’m just baffled that there’s no official statement from Suunto: There’s a bug, we’re aware about it and we’re working on a fix. We’re sorry for the inconvenience.

We’re just a tiny group here, with few testers and even less Suunto employees. There are far more people around the world, using S9PP, who’s watch is affected by the bug.

Communication is key. People do understand if you tell them the truth and apologise.

kriskus

@sebchastang In the Vertical, I encountered the Control Panel issue for the 3rd time. It seems like it has something to do with the Notifications. When I went to the proper Notifications widget (there were 0 messages anyway) and then tried to launch Control Panel - it started to work properly again. Maybe it’s a coincidence or maybe a pattern. For those with this issue - can you check this method?

OnlyoneKenobi

Nothing has changed in my watch, race ti, in terms of consumption. Now I can’t exceed 6 days of use if I train and no more than 8 days without training, among other things with or without AOD nothing changes. Months ago I sent the watch to support, as per their request, and I was told that there are no hardware problems.

MKPotts

The hr tracking, sleep tracking etc are working fine on my S9PP after the update.
But after yesterday’s 8hr run using 51% of the battery, a 3hr45min run today used 26%. Both indicate a 15hr max battery runtime. Battery drain outside of activity is normal.
It sounds like this is specific to my watch but it seems unlikely that the battery health would deteriorate to such an extent overnight, at the same time the firmware was updated. If it had, I’d expect to see high drain outside of activity as well.
Does anyone have any suggestions about the cause and what I can do? I need the watch for a 30-35hr race in 3 weeks, which is a problem if it goes flat in 15hrs.