Complications disabled on default watch face

sebchastang

@thanasis Bad luck
Did you try to set an other watchface and see if complications are available, then set back the default watchface and see if the issue persists?

gerasimos

@thanasis me too!
Its default watchface or something with memory cache of watch or app it’s wrong.
Try to delete memory cache of app an soft reset the watch not hard reset
And sync again witn default watchface

thanasis

@gerasimos did reset the watch , reinstalled the app etc . Nothing . I am afraid it’s a bug

gerasimos

@thanasis it’s very weird

timecode

@thanasis Can it be, that the SW version on the watch got downgraded somehow? Perhaps you could check the SW version. I had customisation disabled at one point, due to older SW. As soon as I’ve updated the watch, it appeared. Just a very very wild guess.

thanasis

@timecode said in Complications disabled on default watch face:

@thanasis Can it be, that the SW version on the watch got downgraded somehow? Perhaps you could check the SW version. I had customisation disabled at one point, due to older SW. As soon as I’ve updated the watch, it appeared. Just a very very wild guess.

no it doesn’t seem to be the case. i do have the complications options enabled for all other watchfaces apart from this one . also this happened right after i hard reset the watch

thanasis

@Egika , @isazi @Dimitrios-Kanellopoulos is there anything you could suggest or wait for a firmware update?

Mff73

@thanasis
Maybe a second hard reset, just in case

Dimitrios Kanellopoulos

@thanasis Sorry just saw this . Asking

Dimitrios Kanellopoulos

@thanasis The team can reproduce the issue.

Could you send logs and provide me the email in chat ? OR just drop by the c-Ioannina for a coffee
No other watch paired in app right ?

thanasis

@Dimitrios-Kanellopoulos I will drop by tomorrow

There was the ambit 3 peak connected but after I uninstalled and re installed the app there is no other watch …

Dimitrios Kanellopoulos

@thanasis Ok roger