Complications disabled on default watch face

[thanasis]

@gerasimos reinstalled the app .
The watch face does not exist anymore !!

[sebchastang]

@thanasis Maybe I am wrong but I think it is normal that the default SV watchface does not appear in the list. It is stored in the watch only.

[sorinus]

@sebchastang you’re not wrong, the default face is on the watch only. That’s how it is on my app as well and honestly I was also a but confused initially why is missing in app.

[thanasis]

@Sorin-C so there is obviously an issue as the default face (post hardware reset ) cannot get any complications!!

[thanasis]

@Egika I just resetted it again and this is Grayed !!

[sorinus]

@thanasis ah sorry, my default watch face is customizable as it should be. I just pointed out that the default watch face is not part of sunt store watch faces.

[sebchastang]

@thanasis Bad luck
Did you try to set an other watchface and see if complications are available, then set back the default watchface and see if the issue persists?

[gerasimos]

@thanasis me too!
Its default watchface or something with memory cache of watch or app it’s wrong.
Try to delete memory cache of app an soft reset the watch not hard reset
And sync again witn default watchface

[thanasis]

@gerasimos did reset the watch , reinstalled the app etc . Nothing . I am afraid it’s a bug

[gerasimos]

@thanasis it’s very weird

[timecode]

@thanasis Can it be, that the SW version on the watch got downgraded somehow? Perhaps you could check the SW version. I had customisation disabled at one point, due to older SW. As soon as I’ve updated the watch, it appeared. Just a very very wild guess.

[thanasis]

@timecode said in Complications disabled on default watch face:

@thanasis Can it be, that the SW version on the watch got downgraded somehow? Perhaps you could check the SW version. I had customisation disabled at one point, due to older SW. As soon as I’ve updated the watch, it appeared. Just a very very wild guess.

no it doesn’t seem to be the case. i do have the complications options enabled for all other watchfaces apart from this one . also this happened right after i hard reset the watch

[thanasis]

@Egika , @isazi @Dimitrios-Kanellopoulos is there anything you could suggest or wait for a firmware update?

[Mff73]

@thanasis
Maybe a second hard reset, just in case

[Dimitrios Kanellopoulos]

@thanasis Sorry just saw this . Asking

[Dimitrios Kanellopoulos]

@thanasis The team can reproduce the issue.

1. Could you send logs and provide me the email in chat ? OR just drop by the c-Ioannina for a coffee
2. No other watch paired in app right ?

[thanasis]

@Dimitrios-Kanellopoulos I will drop by tomorrow

There was the ambit 3 peak connected but after I uninstalled and re installed the app there is no other watch …

[Dimitrios Kanellopoulos]

@thanasis Ok roger

[Klavdijo Pilko]

@Dimitrios-Kanellopoulos Hello I also have the same problem with the default watch face and complications. The complications are no longer active. Is there a solution?

[Dimitrios Kanellopoulos]

@Klavdijo-Pilko please send logs and pm the email for your Suunto app