Battery drain

OnlyoneKenobi

I also had the battery drain problem on race. I contacted support who took me through a series of procedures.
First they made me do a soft reset after turning off a series of functions.

Brightness: Medium
Standby: deactivated
Raise to Wake: bass
Backlight: Off
Mobile notifications: Off
after 24 hours if it didn’t work they recommended a hard reset and finally if it didn’t resolve it they said to send the watch for repair. However, it seems that for most cases an update will be released that will solve the battery drain.
Unfortunately I had to send my race in for repairs.

Frederick Rochette

The same goes for me, the battery goes down at least twice as fast as before.
However, I let it discharge twice to 0% and then recharged to 100%.
Can’t wait for the bugfix.

Ars Vitae

@OnlyoneKenobi Thanks for sharing this information. One question: what do you mean “turning off a series of functions”? For exemple first point: should I turn off Brightness from Medium, or set Brightness to Medium? Does this procedure mean that I should set what is put after colon (“:”) or turn it completly off?

OnlyoneKenobi

@Ars-Vitae you’re right, it’s not very clear, I reported the chat without rereading. The brightness should be set to medium. I also have to add 2 more points, since they went lost during copy and past.
6 OHR : off
7 HRV: off
after synchronies SR to phone and then with off even in connectivity option discovery.
Now make soft reset

MeazzaS9

Hi everyone, premise… I only use the vertical for training otherwise everything is disabled and not worn.
I tried calibrating the battery by bringing it to 0% and then to 100% followed by a soft reset. Impressions: initially the vertical responds well, minimum consumption from 100% to 90% then increases slightly from 90% to 70%.
After a long workout I found my battery dropped by 4/8% in the following 6 hours (always with battery <80%).
Usually a workout without suunto plus or maps uses 1% now, I happened to see 2%/h <80%.
Do you know if Suunto is working on this issue? Thank you

Mff73

@MeazzaS9
last information we may found/know
https://forum.suunto.com/post/150513

EzioAuditore

@Mff73 My Vertical is also experiencing this. Suddenly I found the watch with the charge icon. Not only that but after I put it on the charger it got stuck in safe mode… and I had to reset it showing different error messages. After that it seemed better especially since I was using it more during my holidays (vertical for the hikes and the ocean at the sea and running). But again during 3 weeks I had to charge it twice something in the past was not happening (I could easily not take the charger then) and there was plenty of sun so the solar was working too. What’s more interesting is that the Race aftrer the update also eat the battery very fast but has stabilised now. Another thing is that the Ocean went 3 weeks straight without charging and more usage (sleeping, diving, swimming and running) than the Vertical (only hiking and some daily usage here and there).
I have not found the pattern why and when this happens It looks good when you use it but if you take it off your hand it starts eating the bat like crazy
It also seems that only the Vertical is affected by this (at least that’s what I’ve seen among my 3 watches).

Liszto

@sartoric I already did that once and it was ok right after. BUT after this “normal” discharged, I try a new full charge and the behaviour started to act as previous with a 8-10% battery drain per day

martintrail

so Vertical has this problem too? Not just Race? It’s crazy

sebchastang

@martintrail Same issue with my watch (Vertical) since latest update but I can’t find a clear way to reproduce or trigger the battery drain . .watchface complications? weather or sunset widget access (location related)? SA sync? …
5% battery lost during last 12 hours with watch lying on a desk (no HR, no sleep tracking, no activity, bluetooth/wifi disabled).
Only restart of the watch helps to get battery consumption back to normal.
I am still trying some configurations or actions to identify what triggers the battery drain but it is not easy at all.
Hope Suunto will find and deploy a fix soon

sartoric

I’m probably on the lucky side, as I didn’t’ experience such a drain, on the contrary, yesterday under a scorching sun my Vertical went from 96% to 100% in almost half an hour (in watch mode, not recording any activity)
… if I stayed more than that in the open, I would have ignited

Gilles D.

Hello @martintrail ,
I have same issue. I suspect HR rate monitoring H24 to play a role. Suspicious behavior I observed : when I wear the watch at my wrist, I see that the green diodes are flashing for more than one minute a row, without stopping. I can see that by just raising a little bit the watch and seeing the green light. When I remove the watch from my wrist, the green diodes stop flashing.
Can somebody confirm the normal behavior is that the green diodes only keeps lighting for 10/15 seconds max, then stop for 10 to 15 seconds, then lights again?
Thanks,
Gilles

Ars Vitae

@OnlyoneKenobi said in Battery drain:

I also had the battery drain problem on race. I contacted support who took me through a series of procedures.
First they made me do a soft reset after turning off a series of functions.

Brightness: Medium

Standby: deactivated

Raise to Wake: bass

Backlight: Off

Mobile notifications: Off
after 24 hours if it didn’t work they recommended a hard reset and finally if it didn’t resolve it they said to send the watch for repair. However, it seems that for most cases an update will be released that will solve the battery drain.
Unfortunately I had to send my race in for repairs.

So, based on these indications meant for SR, I did a test for my SV. The first one performed poorly, but battery consumption slowed down. I did a second one following the missing instructions (another post by the same author). In 24 hours (including sleep tracking and HVR), the battery loss is only 1%, which is how it used to be in my case. But I prefer to wait one more day just to be sure, because my previous experience showed that after two days the battery drained quickly again (13-15% per day with no activity and no functions running in the background). Tomorrow, the day after tomorrow latest, I will let you know if this procedure indicated in the quoted post worked 100%. There is some hope.

Todd Danielczyk

@Gilles-D That is completely normal behavior for the green LED to flash continuously as the watch measures heartrate against the skin. When the watch is removed it uses a proximity sensor and will turn off the LED strobe.

Also, my battery usage was around 3% daily with 24/7 hr/SpO2 with firmware 2.33.14.
Now I am around 7-10% daily consumption with firmware 2.35.34 with no changes in my settings (just for reference).

jjorgemoura

@Antoine-Lancrenon I also think this is the issue, a UI flow issue that blocks and drain the battery.

I haven’t noticed any weird battery drain after the lates update. However, this week, I had something exactly like that. One morning I noticed that my SV’s touch screen was not working and had lost 6-7% of battery during the night (let’s say ± 8 hours, of course no activity), whereas a regular day for me a burning between 4-6% (including an activity).

I did a soft reset and it fixes the issue and the battery consumption went back to normal.

This is not the first time the UI (touch) was not working or was very unresponsive but last time I had this problem was long time ago, probably not in last 3 to 6 months (at least that I have noticed it).

I also think it is some flow that error’s or crashes, causing some high cpu usage, leading to a high battery consumption and blocking other flows (UI).

BrunoH

I said I had no complaints, but I really must take it back…

For a while I had absolutely great battery performance. I had drained the battery all the way down to 0% and then recharged. After that the performance was just awesome.

Then yesterday came the map updates and I attached my Vertical to the charger at 28% (-> full recharge) and now I am again 10% down from yesterday. Spooky!

Samuel Pirttikangas

@BrunoH i had the same experience. 10% drain/day after the latest update. After a few charge cycles and restart battery consumpion went back to normal.
Now when i updated the maps and charged to 100% i got the same problem. Almost 10%/day

martintrail

Somewhere here I noted info that the battery issue is resolved and the fix will be in the next firmware update, but that’s a month old message so I don’t know where its stuck

Mff73

@martintrail said in Battery drain:

Somewhere here I noted info that the battery issue is resolved and the fix will be in the next firmware update, but that’s a month old message so I don’t know where its stuck

maybe not stuck but maybe carefully investigated/fixed/tested before

somewhere also it is noted that there seems to be no obvious pattern and not all users are encountering this --> investigation might not be easy

jjpaz

@BrunoH That exact problem happened to me.

After update: battery drain --> battery recalibration --> problem solved
Maps download (battery charge from 60% to 100%) --> Battery drain

Two weeks ago I performed another battery calibration and problem seems solved again…

Wi-Fi connection could be the problem? After map download I soft reset the watch and deactivate Wi-Fi connection.