Suuntolink - USB Drivers doesn't work

HA5MI

Hello guys!
I also bought a brand new Suunto Vyper Novo, and a data cable. I already installed DM5 and the drivers. Cable is working (shows up as COM5: under devices). However, when i connect to Vyper Novo, computer turns immediately to data transfer mode, but DM5 can’t find it. The computer already have dives to download, battery is ok too. I made a photo from info screen, if it helps. OS is Windows 10, and contacts are clean. I tried with Subsurface and SuuntoLink too, same problem. I also noticed when i click download in subsurface, a single pixel appears for several seconds near the cable connector.

Please help me with this issue.
Thanks.

zanxion

You could try installing the ftdi driver from here:
https://www.ftdichip.com/old2020/FTDrivers.htm
Get the ones for D2XX. Do not download the drivers for D3XX, the won’t work.

HA5MI

@zanxion thanks for the idea, but this is not a driver problem. I’ve already checked with external serial software, and verified the signals on the cable’s end.

Raimo Järvi

@HA5MI Can you post a screenshot of Driver page in Windows Device Manager’s device properties dialog? To confirm which exact driver it’s using.

You could also click “Send logs to Suunto” in SuuntoLink and send me the log ID, that may give some information about the problem.

Raimo Järvi

@zanxion As far as I know, standard FTDI driver doesn’t work with Suunto devices in Windows, that’s why DM5 and SuuntoLink include a Suunto specific driver.

HA5MI

@Raimo-Järvi sure!

I click on send log, and got failed to send diagnostic logs error
my email is tata81@gmail.com was entered to the input field.

HA5MI

@Raimo-Järvi i was purged all drivers from my windows, and let DM5 install it’s own driver.

HA5MI

Hi there, finally i have the solution! Somehow, the cable was defective. I visited an instructor near me, who has a D6i novo. We tried every possible connection with the 2 computer, 2 cable, and 2 laptops, and turned out the only faulty item is my cable. Just ordered a replacement, and problem solved (hopefully).

lucyy300

@Raimo-Järvi said in Suuntolink - USB Drivers doesn't work:

@HA5MI Can you post a screenshot of Driver page in Windows Device Manager’s device properties dialog? To confirm which exact driver it’s using.

You could also click “Send logs to Suunto” in SuuntoLink and send me the log ID, that may give some information about the problem.

thanks

TheRick

This worked like a charm, I had the same issue, followed these steps and worked perfectly right after a the restart:
https://support.microsoft.com/en-us/windows/device-protection-in-windows-security-afa11526-de57-b1c5-599f-3a4c6a61c5e2