Suunto 9 Baro reset during my run today
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@atoponce It seems they don’t even care to reply to comments about crashing Suunto 9’s at this point.
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@freeheeler Thanks! Will do!
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I´ve got this 3x this month on walking… Annoying!
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@TiagoSPM
same for you, just to be sure it’s clear and no one’s left behind: please send logs and pm me.living sideways
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@freeheeler I’ve just had this issue myself; just about to start a group run, selected ‘Start’ on the watch and it reboots. Rather annoying as it’s a group run, so couldn’t just wait and restart; had to run with the group and lose some of the data.
I started having the issue with software version 2.23.20, and that was fixed with 2.23.24. Now it looks to be back with 2.26.8.
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@atoponce Hello I have also send to them in finland and they did fix a problem and send it back and they said everything ok with watch crazy unbelievable they don’t fix the watch and now I have to send it again i this day.
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@wprice99 Hello I have also send to them in finland and they did fix a problem and send it back and they said everything ok with watch crazy unbelievable they don’t fix the watch and now I have to send it again i this day.
And I try everything I also downgrade to previous version but same happen.
I try everything belive me and nothing helps -
Hi. Today i had my first crash ever during run. Suunto 9 Baro, latest software, Trail running - Mountain mode used. Sending logs.
Edit: Well Suunto app says cant send logs
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@krsiakmartin said in Suunto 9 Baro reset during my run today:
Edit: Well Suunto app says cant send logs
️I hope you kept trying. I rarely got the logs send on the first, the second or the third try. But eventually it always finally succeeded, maybe 3-6 hours later.
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@jussim yes, i was successfull next day
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This happened to me during a walk on Sunday 17th Dec 2023. I have just sent the log 73546542779600 to Suunto through the app.
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@Neil-Winston
Tagging @freeheeler -
@JVallS
@Neil-Winston
sorry to hear.
I would recommend getting in touch with support thru their page directly -
@atoponce said in Suunto 9 Baro reset during my run today:
This is the 3rd reset I’ve experienced during a run. Thankfully, the previously recorded data is present, but I didn’t notice that it had reset for 5 minutes while running (I don’t look at my watch that frequently).
It’s been a while since this happened to me but this morning it did. 4 km’s into the run I happened to notice the screen going blank. Like you said, previous data was preserved.
Rebooting the watch regularly seemed to help - at least for me - the crashes that were all too regular when beginning an activity but maybe this one’s different when it happens midrun.
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Today my watch did reset just few seconds after activity start. Watch is 9 baro, activity was Trail running mountain, no s+ active. Will send logs on Suunto app (tried already while not being successfull, will try again later).
Is there anything else I can do to help with the problem?
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@freeheeler Had another crash today during a structured workout. How do I get the logs off the watch to send them to you?
) …and PM me with a description about the settings, time and date logs sent and your account email
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