Suunto 9 Baro crashes / restarts at the beginning of a training

mr blom

@isazi Do you know if they will have fix for us with the 9 peak or are we ignored. The watch is not useful for me right now. And has been like this for 3 months.

Brad_Olwin

@mr-blom You are not ignored, Suunto is aware of the 9Peak issue. We do not know when a fix will come.

Sanandres

@freeheelerJust curious, what could be the problems with the hard reset?

@mr-blom said in Suunto 9 Baro crashes / restarts at the beginning of a training:

@isazi Do you know if they will have fix for us with the 9 peak or are we ignored. The watch is not useful for me right now. And has been like this for 3 months.

Sorry to say, but if it is like that during three months why not either reset or sent to warranty? A watch is supposed to work, so either some glitch that reset can solve or bad unit. If it was a widespread bug on s9p more people would come here to tell.

philipp h

Same problem here, started 3 weeks ago, while cycling, S9B is restarting and goes to Arrow Down, only hard reset is possible. tried FW 2.18.20 through the latest 2.23.24. Problem persists, sometimes even whithout touching the watch after sucessfull reset-update (watch is in language select mode). i assume the protocol-logs are also deleted after reset…

zadow

Dears,

Hope that this is the right thread. The issue happened to me today. I had a long run this morning. After 47minutes of run activity (with guide app), watch restarted by itself, just in the middle of the activity. Luckily I noticed that and started a new run activity (this time without guide app). Then I ran for next 40 minutes without any issue.
I upgraded to the latest firmware just yesterday.
In the watch for the first run activity (that one which restarted) I used Guide app, which was structured training imported from TrainingPeaks.
I already sent logs to Suunto. I wanted to open the case by myself but I did not find where to do so. Therefore I would like to kindly ask @isazi , whether you could do it on my behalf.
I sent logs from SA. My user account is zadow@seznam.cz

TyreseJ4

Any updates on what Suunto is doing about Suunto 9’s crashing all the time? Lol I tried selling mine but nobody wants it…And I don’t blame them. Anyways I find myself playing with my Suunto 9 and I’d say every 5th or 6th activity it crashes while loading apps, guides and sensors (hrm, STRYD, etc.). Like I said I only play around with it here and there and haven’t taken it for a run or ride in a long time because it’ll crash and it takes forever for the GPS to reconnect. Lol I tested it the other day and it took a solid 30 minutes to reconnect to GPS. Not that it matters, but I’m just curious if they’re still working on this or have they moved on? It also sucks because I really liked the update that added Suunto Guides. Mine didn’t have problems until the update that included marathon/half marathon race predictor.

StefanoMorgan

@TyreseJ4 I would be happy if the just offer the last stable firmware without guides…

@StefanoMorgan said in Suunto 9 Baro crashes / restarts at the beginning of a training:

@TyreseJ4 I would be happy if the just offer the last stable firmware without guides…

You can always roll back https://forum.suunto.com/topic/6836/firmware-collection?_=1691614806139

TyreseJ4

@André-Faria Has anyone done this and confirmed that this is a solution?

TiagoSPM

Mine also restarted to crash like this… Mainly on walking exercises. And GPS sometimes is taking a long time to fix. Never had this GPS fix delay before.

zadow

My watch restarted again, during todays run.
I was using guide - imported structured workout from TrainingPeaks. Watch restarted 6 minutes after start.
I synced watch with SA right after restart and sent logs immediatetaly. @isazi , would you be so kind and add my logs to the ticket, please? I believe that there is one already.
My SA login - zadow@seznam.cz

Thanks!

isazi

@zadow I will.

jussim

I had a crash again on morning jog. I’ve sent a PM with details.

zadow

Hi all, another restart today. In cycling activity, after 57 minutes, watch restarted. Mounted on bike holder connected to Suunto HR belt and powermeter InPeak. No guides, no apps this time. Logs sent to Suunto via SA. @isazi could I kindly ask you to add the logs to the ticket? (Zadow@seznam.cz)
Hope it helps.

jussim

@jussim said in Suunto 9 Baro crashes / restarts at the beginning of a training:

I had a crash again on morning jog. I’ve sent a PM with details.

Oh geez, another morning jog and another crash some 200 meters into it. No apps activated. How great. I’ve sent logs.

@TyreseJ4 said in Suunto 9 Baro crashes / restarts at the beginning of a training:

@André-Faria Has anyone done this and confirmed that this is a solution?

Not sure. If I had that watch and those problems I would hard reset it at least. And if doesn’t work roll back. But that is only my opinion and view on troubleshooting

jussim

@jussim said in Suunto 9 Baro crashes / restarts at the beginning of a training:

Oh geez, another morning jog and another crash some 200 meters into it. No apps activated. How great. I’ve sent logs.

Three weeks to date and it happened again. Same kind of run, noticed it before 100 meters were run.

zhang965

@jussim said in Suunto 9 Baro crashes / restarts at the beginning of a training:

@jussim said in Suunto 9 Baro crashes / restarts at the beginning of a training:

Oh geez, another morning jog and another crash some 200 meters into it. No apps activated. How great. I’ve sent logs.

Three weeks to date and it happened again. Same kind of run, noticed it before 100 meters were run.

Random crash is Suunto’s cancer, there is no way to really cure it

jussim

@zhang965 said in Suunto 9 Baro crashes / restarts at the beginning of a training:

Random crash is Suunto’s cancer, there is no way to really cure it

Don’t worry, I’ll keep reporting these until it gets fixed.