Suunto 9 Baro crashes / restarts at the beginning of a training

ADHDMonkey

Just had two more instances of the watch crashing.

That’s two this morning.

During the same run.

That makes it 3 crashes in 2 days. It has crashed 3 out 5 times I used it to log an exercise.

That is unexpectable.

Anything short of a fix in the next two weeks is an absolute mockery of the customer base.

Meanwhile I have not even seen an official acknowledgement of the issue by Suunto; just some hear-say that they are looking at it.

I am so tired of having to deal with this sort of second-rate SW quality with every ‘upgrade’. What a pile of manure.

el2thek

@ADHDMonkey I haven’t had any crashed myself (yet). Did you use any SuuntoPlus or anything? Will see for my run later if it causes a crash.

ADHDMonkey

@el2thek No just a bog-standard log. No additional features or custom logging. Try syncing to your phone immediately before the run (like within 5 mins) or so, because that the only thing I can think of that I did " differently", maybe some cache is getting overloaded.

Bulkan

@ADHDMonkey I know is not ideal but did you reset the watch to factory settings?

jjpaz

@ADHDMonkey Do you have many activities or guides stored in the watch?
Before a factory reset I’ll try to delete all the old activities in the watch and Guides not used, perhaps it could free memory.

To take into account: software update was before december but SuuntoApp is adding new S+ features, I don’t know if those new features can “overload” S9B platform.

ADHDMonkey

@Bulkan Not yet, as I feel it could perhaps be kind of risky (?) and others on this forum have said they saw minimal or no improvement after a factory reset.

That said, after this morning’s experience I might have to give that a go.

ADHDMonkey

@jjpaz I don’t use guides at all (or any S+ features for that matter!), but I do have a load of activities on the watch (which to be honest I never even refer back to as I just use the app for that) so that might be something. I’ll try that before the factory reset. Thanks.

Bulkan

@ADHDMonkey Give it a go.

isazi

@Geoffwilli the Coros Apex 2 pro has 45 hours of battery life in all systems, and the S9PP 40 hours in all systems. The mode in which achieves 75 hours is GPS only, and the S9PP achieves 70 hours in endurance mode.

@isazi DCR is not happy with the gps accuracy of Apex2Pro for the price range:
https://www.dcrainmaker.com/2022/11/coros-apex-2-vs-apex-2-pro-in-depth-review.html

isazi

@skifun fine, I do not have anything against the Apex 2 Pro honestly, I just wanted to point out that the marketing department at Suunto is apparently not as good as the one at Coros, because the S9PP has a comparable battery life (in a smaller watch) but general perception is that Suunto’s battery life is not comparable. Weird.

@isazi Coros has been very aggressive for a long time now with repeating how great their battery life is. And maybe part of their battery life “secrets” are hidden in the worse gps, I don’t know. My s9pp delivery is expected on 20/21 of Feb, so soon I’ll find out

zhang965

Come on, how could you begin blaming competitors in a s9b crashes topic.

el2thek

@ADHDMonkey Went for a run, synced just before run and did a few extra things. Used navigation, suunto plus climb, went off route a few times and through all the screens to see if that would trigger anything. All without any issues though.

isazi

Suunto sent us a message, we need some information from people having crashes, please contact me with a DM for more info. Thanks.

jjpaz

@el2thek I’ve been using S9B and S9P together in trainings in the last 3 weeks and zero reboots. Trying with and without S+, with and without intervals,etc…
Perhaps free storage space is key.

ADHDMonkey

@el2thek I wish I could say the same!

ADHDMonkey

@jjpaz the key is sound firmware. I’ll try with a factory reset, if the issue is with the mishandling of memory that should clarify it.

SimonHumm

@ADHDMonkey I tried the factory reset and the watch was fine for a week then I had another restart crash at the start of an activity. So far I’ve had about 5 crashes and the only thing that is common with them is that they were all walking activity. One thing I did notice is that the watch was really lagging the day prior to having my first crash. Other than that it seems totally random.

ADHDMonkey

@SimonHumm that discounts the free storage theory then, unless it’s the case that the firmware can’t handle any storage at all.

Thanks for sharing.