I have had a similar problem.
Followed all proposals (delete from phone, unpair on watch, restart phone, etc.)
Watch is found - all good - until the watch returns to the time screen. Connection is automatically lost and the phone and watch have to be reset and paired again. Most annoying!

Any suggestions please.

Hi,

This post is created in iOS bugs, but it should be moved to Feature Suggestions… BTW, there are different post talking about zones, please vote there (so votes are aggregated)

https://forum.suunto.com/topic/58/customisable-heart-rate-zones

BR

I hope they will stay in the other screens, where they seems to work. Stroke rate is a very useful metric for swimming. I would say that it is much more useful in swimming than in running.

suunto 9
software 2.8.24

I think this is fixed already for the next staged update.

In theory you should not have any data loss

Try a soft reset first

@Dimitrios-Kanellopoulos 😂😂😂😂

SA uninstall / install solved this problem, too!

@Egika no pause, it stopped whilst I was on my bike but continued recording the HR data and the route as all the route appeared on Strava. I have the latest version of the app 1.13.0 (7675) which is the latest version on the Appstore

@Paul-Nier
Have you tried via cable with the new SL version ?

Today after trying multiple times I could enter. I cannot mention any specific reason why it now worked as I did nothing else… But still information for Suunto to take a look at this.

@Stefan-Kersting It is a fix for an old bug.

@Uwe-Wt die Synchronisierung mit der App sollte auch über BT funktionieren.
Es gibt verschiedene Gründe, warum das bei einigen Aufzeichnungen fehlgeschlagen sein könnte.
Es ist z.B. wichtig, das weder Telefon noch Uhr in den Standby-Modus gehen während der Synchronisation.
Gerade wenn es beim ersten Mal evtl viele Daten sind, kann so etwas passieren.
Am besten noch einmal probieren, wenn eine neue Aufzeichnung dazugekommen ist.

@Brad_Olwin Thank you for your response. I tried doing what you said and still get all or none. Not sure if there is a specific threat (that you can share) where this is explained.
What you mean that it is controlled at the iOS level, that Suunto has no way to fix this?

What is your problem?
Watch doesn’t connect with suunto app?
If so check this
https://www.youtube.com/watch?v=Hg5luY_wuAU
or this for android
https://www.youtube.com/watch?v=Y4cCukrEOg8

Thats weird as time and date always updated with Movescount app before…

@Quentin-Glorieux said in IPad - Sync Routes doesnt work !:

The Ipad app does not have a high resolution mode (this has been discussed at large here).
But more importantly the sync of ROUTES does not work on the ipad. From the watch to the ipad, no pb for syncing moves. But the other way round doesnt not work (and does not send any error message !)

Can you fix this maybe ?

maybe useful to tell what is your watch, iOS version, app version, etc