Suunto Wing won't charge
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@EzioAuditore Reach out to Suunto. They replaced mine.
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@Marius-Jacobsen-Eggerud will do tomorrow. Did you send both the battery pack and the headphones? Thanks a lot,
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@EzioAuditore yes, sent everything
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@Marius-Jacobsen-Eggerud Thank you.
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Got my replacement. Too bad I didn’t try charging it since it was charged to 98% so I started running. Today before long run in the morning I put it in the power bank to charge and the leds were on-cool I said it’s charging. After 2-3h the leds were still on so i said ok I’ll run my 3h run and see the level afterward. It turns out the replacement is not charging at all so I cannot turn them on anymore and only the leds are on
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@EzioAuditore said in Suunto Wing won't charge:
Got my replacement. Too bad I didn’t try charging it since it was charged to 98% so I started running. Today before long run in the morning I put it in the power bank to charge and the leds were on-cool I said it’s charging. After 2-3h the leds were still on so i said ok I’ll run my 3h run and see the level afterward. It turns out the replacement is not charging at all so I cannot turn them on anymore and only the leds are on
That’s pretty crap luck! I got my replacements back and so far they’re working like a charm. When it works, the power bank is a serious game changer compared to aftershokz or other competitor options
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@stromdiddily yes I have terrible luck with both Wings and Vertical. Race and Ocean are great though (except of some minor SW related glitches). Will contact support again.
UPDATE: I hate how incompetent the ppl from support are. Me: My wing are not turning on and do not work. They: I will personally handle this, bla, bla.
after some minutes.
They: Is there anything I can help you with, otherwise wish you nice day.
Me: My problem was not resolved so what else will you help me with if you didn’t with the initial problem? -
@EzioAuditore said in Suunto Wing won't charge:
@stromdiddily yes I have terrible luck with both Wings and Vertical. Race and Ocean are great though (except of some minor SW related glitches). Will contact support again.
UPDATE: I hate how incompetent the ppl from support are. Me: My wing are not turning on and do not work. They: I will personally handle this, bla, bla.
after some minutes.
They: Is there anything I can help you with, otherwise wish you nice day.
Me: My problem was not resolved so what else will you help me with if you didn’t with the initial problem?That chat interface on Suunto’s website is absolutely horrendous
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Bad luck indeed…my wings are working awesomely well since beginning and I really love them for training.
About support chat, I used it last summer before sending my SV for repair. It took a while to have someone available on chat, but when he was ON, everything went well. -
@Tieutieu I got someone to talk quite fast but all I got as a response: we escalated your ticked and wait for feedback from the responsible team. What have they escalated and why I do not know. I told them that the replacement cannot turn on anymore, and resetting with the multifunctional button does not work. So here I am now waiting 5 days to be contacted by mail… What will this mail say except: return the headphones is beyond me
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