Suunto Race screen stays black - soft reset required
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@Dimitrios-Kanellopoulos must have missed that, sorry. What I was referring to was my contact to Suunto support via mail. Nobody ever requested logs there.
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@Olaf-Gottschalk no worries. I was also like: Where did I reply about this?
I can check the logs and pass them to the developers and see if we have a workarround for the time being (so this does not happen to you) or even if its HW related
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@Olaf-Gottschalk said in Suunto Race screen stays black - soft reset required:
@Egika next time I would like to show it in a video, I forgot this morning⊠Who would need this as a visual proof that something is wrong with the step counter?
And can you explain why steps & calories are stuck then? What do calories on this page even mean? I mean my body burns calories as time progresses even when sitting still.
Is calories here just another way to say how many calories the counted steps account for? So steps stuck = calories stuck?
No need for visual proof. Just sending logs (like Dimi explained above) will be very helpful.
I have no idea why the step counter can become stuck - just know that it has been dealt with recently.The calorie counter actually is showing both: active and metabolic calories. The big number in the widget is active calories from your activities, the small total number below is including you sitting still and just breathing. read here: https://www.suunto.com/de-de/Support/Produktsupport/suunto_vertical/suunto_vertical/widgets/schritte-und-kalorien/
Donât know if and how metabolic calories are connected to the step counter anywayâŠ
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@Egika thanks!
Well, the metabolic calories should then count upwards with time, right?
When I had the step counter locked, it always also locked the calorie counter. It stayed at 0 calories for more than 2 hoursâŠLooking at the widget:
It shows steps on top with a bar in blue then calories in yellow and right below the big calorie number thereâs a gray âTotalâŠâ in small print and a bigger number.
Is the big one related to activity and the small one to total including metabolic calories? So the small, total number should start with 0 at midnight and go up with time independent of any activity, right? -
@Olaf-Gottschalk try reading and understanding the information from the link: https://www.suunto.com/de-de/Support/Produktsupport/suunto_vertical/suunto_vertical/widgets/schritte-und-kalorien/
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@Egika thanks for the link.
I think there is a logical flaw in the picture and description though.The text says that the total displayed INCLUDES the calories through activity, but the image shows a much smaller total than the active calories right above it⊠Either the watch screenshot is wrong or the textâŠ
I am sorry for being so picky⊠-
@Olaf-Gottschalk haha, right
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@Dimitrios-Kanellopoulos said in Suunto Race screen stays black - soft reset required:
@Olaf-Gottschalk please I asked for logs when this happens. Send logs to Suunto via the app - profike - settings - send logs to Suunto. Then pass me on the chat your email for the Suunto app.
Hi Dimitrios,
Being in contact with Suunto support via ticket as well, as I said - now they tell me to send in the Race without ever having asked for logs.
I find this extremely unnecessary as this clearly is a software issue and not a hardware one.
Plus, they simply say: send it in.
But I need a sports watch every day. So I must - if I want to send this in - buy a brand new one only to return this afterwards⊠Doesnât seem to be ecological friendlyâŠ
Isnât there a better solution to help customers have a âzero downtimeâ service?But as I said: I truly doubt this being HW relatedâŠ
Cheers!
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@Olaf-Gottschalk same bug on me
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@Olaf-Gottschalk I have the same problem in version 2.30.38. Is there a solution?
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@Olaf-Gottschalk I have the same problem. I gave my watch back to Suunto Cyprus and they said they sent it to Finland. I havenât had a watch for about a month. I donât know how much longer to wait. How did you solve this problem?
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@the_ultraman said in Suunto Race screen stays black - soft reset required:
@Olaf-Gottschalk I have the same problem. I gave my watch back to Suunto Cyprus and they said they sent it to Finland. I havenât had a watch for about a month. I donât know how much longer to wait. How did you solve this problem?
One month!
Some things work very badly at suunto -
@Luis-AndĂ©s-Olmedo I donât think itâs too bad because it doesnât work at all.
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@the_ultraman said in Suunto Race screen stays black - soft reset required:
@Luis-AndĂ©s-Olmedo I donât think itâs too bad because it doesnât work at all.
My Race is at Suunto since 8 days ago. Today I contacted Support to ask and they told me it is expected to have the watch ârepairedâ in 3 weeks⊠they are having issues with suppliersâŠ
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@Luis-AndĂ©s-Olmedo Itâs been exactly 4 weeks since I gave my race watch to support. The support used the new racing watch I bought more than I did. I paid 450 euros for the watch, but they used it more than me. What a tragically funny customer dissatisfaction.
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@the_ultraman said in Suunto Race screen stays black - soft reset required:
@Luis-AndĂ©s-Olmedo Itâs been exactly 4 weeks since I gave my race watch to support. The support used the new racing watch I bought more than I did. I paid 450 euros for the watch, but they used it more than me. What a tragically funny customer dissatisfaction.
I agree
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@Luis-Andés-Olmedo said in Suunto Race screen stays black - soft reset required:
@the_ultraman said in Suunto Race screen stays black - soft reset required:
@Luis-AndĂ©s-Olmedo Itâs been exactly 4 weeks since I gave my race watch to support. The support used the new racing watch I bought more than I did. I paid 450 euros for the watch, but they used it more than me. What a tragically funny customer dissatisfaction.
I agree
No, the Suunto service is better out side of the forum.
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Hi guys.
Does anyone sent Suunto Race to service in the recent past? Is there still service delay and I will have to wait one month or two? Or something changed for good?
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@iwanczak It likely depends on the watch and where you live. I am in US and sent in S9PP for repair, it was returned in less than 2 weeks.
