I know you've left 9 BARO. Can you update watch face for consolation?
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@TiagoSPM
no one forces customers to buy new watches after 2 years. the watches are still working.
the expectation obviously is that customers buy a product and get all the new features from successor devices even after couple of years and that is not guaranteed or self explanatory at all.
bug fixing yes, but every added feature that exceeds specs at release is a free gift from the company. -
@TiagoSPM I’m not saying 2 years is good or bad. I’m saying it would be nice to be transparent about the update duration, just like smartphone market currently does that.
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@Tieutieu said in I know you’ve left 9 BARO. Can you update watch face for consolation?:
@André-Faria still the S9P is a very good watch. The question could be : what update that could be pushed on it has not !?
Resources that work at 100%
Sleep tracking that work at 100%
Step counting that work at 100% and not when arms are moving
And Suunto knows this from first day otherwise they wouldn’t also have worked on new algos and implemented it in the race.@Egika i totally agree with you.
And to be transparent, I am not complaining, I had the s9p ti when launched and sold it not long after.
I am sharing what is my vision of how a device that costs almost 700eur should be supported, and for sure Suunto has the right to not do as I would like, but I think it is useful for them to know that clients think it is not cool and go to other brands because of that (and other stuff).
As others said, when you buy a watch from a brand you see what they did in the past in terms of support, and in Suunto case the s9b was a good example, guess it didn’t last long.And yes I know that other clients come to Suunto also
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@André-Faria I am with you on the points you mentioned. my thoughts were more about « functional » updates than « corrections ». Fully agree that such corrections should be delivered. But as I wrote, I still hope that such update could come.
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@TiagoSPM said in I know you’ve left 9 BARO. Can you update watch face for consolation?:
2 years? Is this reasonable? Or normal? In which world do you guys live? All that assumptions may have lots of coherence, but you seem to live floating in some kind of paralel reality and not on this earth with deep environment problems…
Sorry, I don‘t get the environment problems reference in this context.
I think a 2 years period of adding new features to an existing watch is reasonable and I like it.
Anyway, it is not us who do the decisions about programming new firmware for existing devices. We are just exchanging personal views and expectations on this topic here. I understand, that others have different ones.
Now, that‘s probably it… -
@Egika Yes, I understand we are all customers here, just discussing what each one think about Suunto decisions, well, this is part of the story. But as customers I think we should do more pressure on the topic: how long should we expect to last our watches (longer then they expect us to expect!) and not be some kind of dazzled consumers only thinking about new models, even if they are almost the same watch. And then the environment thing is: less and wise consuming of natural resources, as, despite how most of us live nowadays, this is a great problem of our time. So, back to the consolation topic: I don´t think that better investment on updates are bonus. They are a MUST for a company that propagates environment care as a plus. Maybe they decide to do a signature plan, so they can maintain their selves as a business, or something else. I don´t now. But I think this is priority. And stop launching new watches with almost nothing new!
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@TiagoSPM
it’s not always up to companies, but also up to customers. do we really always need the latest stuff?
I think there is a demand for having AMOLED and of course some people like to operate their watches by a crown.
it’s the companies who develop and offer this kind of equipment to meet market requirements. but in terms of sustainability it’s also up to us to question ourselves: do I need it?it’s not only a companies task to meet sustainability goals, but also customers. not only watches, also phones, cars, bikes, skis and not to forget functional clothing
