Foggy octangular around the edges of display
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@Ernest-Starič
Go to the contact page on website and you should see the chat icon, or you can open it from the app
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@sartoric Hi, I contacted them as you suggested. They requested to send it to Suunto directly for an inspection. This will take up to 21 working days?!? Does anyone have any experience with how fast they are and if they approve any “hidden issue or construction failure” and compensate it?
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@Ernest-Starič hey I had to wait 2 times for my watch to repair more than 1 month 🤮 looks like suunto has so much repair cases since the new vertical comes on the market.
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@Ernest-Starič looks like an construction failure. Never seen this before! Sent it to suunto finland! Hope they can help you in the right way!
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@Ernest-Starič I have had 3 Suunto support cases since 2009. All were picked up by DHL Express at my doorstep, arivved within the following day at Suunto, were inspected withing 3 working days and returned or replaced with a DHL Express delivery. So my experience has been very good and all happened within a week or so.
Without knowing the outcome, from my personal experience, I would guess that Suunto will replace your watch.
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@Egika Thanks, Ediga and everyone. I’ll send it to repair and report about the outcome.
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Hmm, I have created an online service request. The system has chosen the same repair shop I already showed my watch to, so it seems I cannot send it to Finland. I also checked with Suunto online support, but they requested I send it to the repair shop selected by the system. Any advice on how to send it to Finland?
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@Ernest-Starič i would try a Second service requests. I had this too two times, first watch was going to HSH Sports in Prague, second service requests goes to Finnland… If you dont sent the watch to repair the first service requests will deleted after 30 days. So try to start another requests
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@Ernest-Starič I am almost certain that the repair shop will send the watch to Finland, at least in my case it was like that.
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I received notification this morning that my S7 has just been sent back from Finland after repair, exactly 30 days after they received it.
I know of someone who sent theirs to Czechia (Prague?) and had it back within 7 days!
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@quattrojames I am from Prague and have been at the Suunto service here in Prague many times. This is an authorized service centre and I have to say that my experience with them is more than positive. I have a looong Suunto history and they were always very helpful. My very last experience is just from the beginning of this year, when my S9B broke completely. Exactly after 2 years and 2 months. By some strange coincident, my watch got flooded when I was swimming in the pool. So, I went to the Suunto CZ. I was told that the watch is out of warranty. Anyway they gave me a completely new watch and even offered to transfer my customization to new watch (I had to pay small ammount for the customization transfer), which were the buttons and my IronMan titanium bezel. All good and I am happy user/owner.
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@Ernest-Starič hello I have the same problem since the last week and I did not have extreme temperature. I will contact the suunto support by chat the next days.
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Very poor support… I contact them for the first time. It is by chat. It is like to talk to a bot. The only proposition I have it to send the watch to the repair center and I will know the cost to repair it with my money because I have the watch since more than 2 years (less than 3). It is not possible to know the reparation cost before to send the watch and if the cost is to high for me so I have to pay the shipments (41 euros) for nothing.
It is a watch which cost 700 euros. The quality is very bad for this cost. When I see the Vertical which cost 800 euros with this bad experience I know that I will never buy it. This is my last Suunto watch
The quality and support does not follow the cost of the product.Sad
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@freeheeler ok so delete it if you can. I can not.
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I agree with @jeromep that Suunto online support is like you would talk to both.
I can also agree with @quattrojames that usually local Suunto support is excellent. I had a similar experience when my watch was already out of warranty, but they still repaired it as it was in warranty.
This time with “Foggy octangular around the edges of display”, it is different.
I am writing this post to see if anyone got official confirmation this is a construction failure - meaning if they got any repair/exchange/discount for a new watch for that kind of issue. Of course my intention with this is to avoid a flat fee of 41 eur in case Suunto doesn’t recognise failure.
Can anyone share any experiances with “Foggy octangular around the edges of display” and Suunto support? -
@Ernest-Starič
I didn’t mention that support is like a bot. I found support very helpful when I needed support. -
@freeheeler uf, you are right, you didn’t, @jeromep mentioned it. I’m sorry…
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Hi I just found now your post here, because my watch get the same problem like your 1 year before but my watch stopped full work. Can I just ask how your experience end up? did you have to go somewhere or did you talk just with support online centre? How long it took? Thank you
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@miriandfit I was persistent in my discussions with Suunto’s online support, seeking a complimentary repair for my watch. They offered a 10% discount code for their online store or the option to send my watch to Finland, with the understanding that I might have to cover shipping costs if Suunto didn’t acknowledge a hidden defect. Ultimately, I chose not to send it in for repair, as the watch is still functioning. I hope my experience is helpful to you.
