S9PP completely dead after charging
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Hi,
It looks like my watch has completely failed while charging but I want to check if there’s a way to recover it, before sending it back to Suunto.
I put it on the charger this evening and came back to it about an hour later. The screen is blank, the watch is off - my phone can’t see it, the HR sensor doesn’t light up and it won’t respond to any button press.
I’ve tried to turn it on by holding the top button (for 12s and for longer) but no response.
The battery can’t be flat - it was still on 15% when I put it in the charger, I verified it was charging and even if it stopped it still should have had enough charge to last more than 2 days. I put it back on the charger but there’s no response from the watch.
I used the watch for a nearly 2hr run this morning and it was working perfectly, no sign of any problems then or through the rest of the day.
Has anyone else had the same failure and managed to recover their watch? Or does it need repair/replacement from Suunto?
Thank you. -
https://forum.suunto.com/topic/9275/sv-dead-during-charging
Similar case from SV
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@zhang965
Thanks, I didn’t find that when I searched.
My watch has been off the charger for a while - maybe 45mins - and won’t restart after multiple attempts. So I’m not sure I’ll be as fortunate as you. I’ll try again in the morning. -
@MKPotts said in S9PP completely dead after charging:
@zhang965
Thanks, I didn’t find that when I searched.
My watch has been off the charger for a while - maybe 45mins - and won’t restart after multiple attempts. So I’m not sure I’ll be as fortunate as you. I’ll try again in the morning.Sad to hear that, after that failure, I ordered an epix 2 pro immediately.
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@zhang965
I know my watch is still well within the warranty, so will get repaired or replaced if needed, but it’s the hassle of sending it back (I’m in the UK).
I’ve been using my Garmin Enduro more recently - mainly because I was ill and it’s much better for tracking health metrics - but I still can’t get it to navigate a long gpx track accurately. So I’ve always had to wear my S9PP as well if I wanted to use navigation. I don’t know if this problem still exists on newer Garmins but I’m not keen on the prices (or the looks) of comparable watches. So will likely stick with Suunto/S9PP, despite increasing concerns about reliability. -
@MKPotts said in S9PP completely dead after charging:
@zhang965
I know my watch is still well within the warranty, so will get repaired or replaced if needed, but it’s the hassle of sending it back (I’m in the UK).
I’ve been using my Garmin Enduro more recently - mainly because I was ill and it’s much better for tracking health metrics - but I still can’t get it to navigate a long gpx track accurately. So I’ve always had to wear my S9PP as well if I wanted to use navigation. I don’t know if this problem still exists on newer Garmins but I’m not keen on the prices (or the looks) of comparable watches. So will likely stick with Suunto/S9PP, despite increasing concerns about reliability.I use Suunto since ambit3 peak, every single flagship watch, and now it gives me an good opportunity to try a Garmin, I did some activities with epix 2 pro, I’d say … It’s what a 2023 watch should be.
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It looks like my watch is completely dead, so I’ll need to contact support on Monday.
I’ve tried many times holding the top button for 12s (and longer, 30s, 60s), nothing works. Tried putting it back on the charger but no response.
I’ve used it quite a lot since I got it in January (about 3000km of mainly running), so I don’t know why it’s suddenly failed. It had improved after the recent firmware update (no more endlessly spinning saving screen).
I saw the comments in the thread about the Vertical failing in the same way and a possible link to swimming/watersports. I’ve recently started using my watch more for swimming, last time on Friday evening, but it was working fine on an early morning run yesterday.
At least my old 9Baro worked without a problem this morning, would be nice if the S9PP had been as reliable. -
Sorry, another question. When I last contacted Suunto support - about 9 months ago - I could do so via the support option in the app, which would open a specific chat box within the app and create a saved conversation. Now when I select support, it just redirects me to the website.
Is there still a way to contact support in the app or does it have to be via the website chat function now (which is only available for a few hours in the morning)? -
@MKPotts said in S9PP completely dead after charging:
Sorry, another question. When I last contacted Suunto support - about 9 months ago - I could do so via the support option in the app, which would open a specific chat box within the app and create a saved conversation. Now when I select support, it just redirects me to the website.
Is there still a way to contact support in the app or does it have to be via the website chat function now (which is only available for a few hours in the morning)?https://forum.suunto.com/topic/9246/suunto-support
For my understanding, chat only
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@MKPotts 3 month back I had the exactly the same problem with my S9PP all black… it just didn’t turn on anymore straight from the charger, whatever I tried.
Yesterday my new Ti S9PP showed exactly the same problem, BUT this time after a couple hours waiting (and being annoyed about another dead watch!) it came back to life without me doing anything. I’ve read a similar report on this forum that a watch became responsive the next day, so you might be lucky…
Of course it doesn’t boost my confidence in the watch.
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@zhang965
Thanks. This seems like a significant backward step compared to how it was before (like a WhatsApp chat in the app). Whereas I assume in webchat it only works when someone from Suunto is online and the conversation isn’t saved. -
@twekkel
Thanks. I’ve been waiting (and trying to reboot my watch) for nearly a day now, so I’m fairly sure it’s dead like your first watch.
I assume Suunto replaced your first watch, is that correct?
Agree it doesn’t give confidence in the watch, especially given how many bugs there are/have been and how long it takes for them to be fixed.
Problem I have when thinking about giving up on Suunto is that my experience with Garmin hasn’t been any better. My Garmin watch (Enduro) has crashed a number of times, fit files frequently corrupted so they won’t upload and navigation that doesn’t work properly. -
@MKPotts said in S9PP completely dead after charging:
@twekkel
Thanks. I’ve been waiting (and trying to reboot my watch) for nearly a day now, so I’m fairly sure it’s dead like your first watch.
I assume Suunto replaced your first watch, is that correct?Didn’t buy the first directly from Suunto and I returned the watch to reseller and they refunded (it was not repairable according to them?). Was ready to give up on Suunto, but then they had the Summer Sale…
see also https://forum.suunto.com/post/125972
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@MKPotts I had a pretty much exact issue with my Vertical. https://forum.suunto.com/topic/9007/vertical-completely-unresponsive
Sent it to Suunto the next day, then two week wait until I had a replacement in my hands. I now always carry my S9PP charged and ready to go as a backup for if/when my Vertical dies again.
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@jasoncuddy I hope this gets figured out. I have not had this problem with either 9PP or Vertical (I have two of each). It is a bad occurrence to have the watch die.
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I used webchat yesterday but support were only able to suggest things I’d already tried (holding the upper button for longer etc).
So I submitted a service request and my watch has just been collected from my home. Very efficient so far, hopefully the repair/replacement will be as efficient.
I examined the watch carefully and noticed some very small bubbles between the right-side charging connector and the centre sensor. Not as bad as some of the reports on the forum, but I wonder if this is a result of water ingress.
I’ve used the watch a lot since I got it in January - about 400hr of recorded activities - and the only recent change is using it for pool swimming 2-3 times per week (whereas only used a couple of times for swimming in the first 6 months).
