Known and critical Bug: SV unresponsive
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Hello,
As many of us now have suffered the terrible bug of the SV which no longer restarts, I created a topic dedicated to this critical bug to share some new elements with the community.
Fifteen days ago I sent my second SV to Suunto for repair because this one and like my first SV, it no longer restarted. The problem was more vicious because my first SV had experienced difficulties from my first swim at sea, the second waited several swims at sea and even a few freediving around 10m before dying…
This time, the after-sales service repaired my watch (great, I might not have to reconfigure and download everything!) and sent me the following comments in the service note:“Dear Customer, I have examined your unit for the faults reported in the fault description and performed all the necessary tests. I discovered that the issue you have faced is caused by a known software bug. The issue was resolved when the unit power cycled. We are currently working on solving this issue and the problem should be fixed in the next software release. Best regards, Reima, Suunto Service Center.”
What’s good is that the bug is known (some members of the community are also reporting it on S9PP) and will be fixed. But what to do while waiting for the next SV update? Suunto does not give me any recommendation or advice if the case happens again.
I will receive my watch next Tuesday and will check if my software has been corrected, can I dream?
In the meantime, I will mostly avoid sea swimming, SUP and freediving, as I’m a bit fed up with watch shipments to Finland.
Regards
Bruno -
@bruno-tanqueray So, wild guess here… pressure sensor software bug?
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@bruno-tanqueray said in Known and critical Bug: SV unresponsive:
Hello,
As many of us now have suffered the terrible bug of the SV which no longer restarts, I created a topic dedicated to this critical bug to share some new elements with the community.
Fifteen days ago I sent my second SV to Suunto for repair because this one and like my first SV, it no longer restarted. The problem was more vicious because my first SV had experienced difficulties from my first swim at sea, the second waited several swims at sea and even a few freediving around 10m before dying…
This time, the after-sales service repaired my watch (great, I might not have to reconfigure and download everything!) and sent me the following comments in the service note:“Dear Customer, I have examined your unit for the faults reported in the fault description and performed all the necessary tests. I discovered that the issue you have faced is caused by a known software bug. The issue was resolved when the unit power cycled. We are currently working on solving this issue and the problem should be fixed in the next software release. Best regards, Reima, Suunto Service Center.”
What’s good is that the bug is known (some members of the community are also reporting it on S9PP) and will be fixed. But what to do while waiting for the next SV update? Suunto does not give me any recommendation or advice if the case happens again.
I will receive my watch next Tuesday and will check if my software has been corrected, can I dream?
In the meantime, I will mostly avoid sea swimming, SUP and freediving, as I’m a bit fed up with watch shipments to Finland.
Regards
BrunoIf they don’t give you can indicator, you can open a dispute with your payment’s cashback service
