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    Map downloads do not start

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    • sartoricS Offline
      sartoric Moderator @sebastiant
      last edited by

      @sebastiant
      Maybe there’s some update ongoing on the server.
      Did you try a soft reset ?

      SVTS - 2.50.28
      SSSWHR BARO Amber - 2.8.32
      Samsung A5 2016 - Android 7.0
      Samsung A33 2022 - Android 16 - One UI 8.0
      Suunto App Android 6.10.7 beta
      Suunto App IOs 3.8.1 (21743) beta on MBP M1 Max

      1 Reply Last reply Reply Quote 0
      • Mff73M Online
        Mff73 @sebastiant
        last edited by

        @sebastiant
        Be sure the charger is really well attached to the watch

        SSU (retired), SV1, SV2
        Wife : S9PP
        SA: Always the latest beta :)
        Android + Galaxy S205G

        S 1 Reply Last reply Reply Quote 0
        • Brad_OlwinB Offline
          Brad_Olwin Moderator @sebastiant
          last edited by Brad_Olwin

          @sebastiant are you on current watch firmware?

          Vector/T6c/Vertical 2 Ti

          S 1 Reply Last reply Reply Quote -1
          • S Offline
            sebastiant @sebastiant
            last edited by sebastiant

            @sartoric Yes, soft-reset was done. I try to download since last friday.

            1 Reply Last reply Reply Quote 0
            • S Offline
              sebastiant @Mff73
              last edited by sebastiant

              @Mff73 Watch was well attached to the charger.

              1 Reply Last reply Reply Quote 0
              • S Offline
                sebastiant @Brad_Olwin
                last edited by

                @Brad_Olwin Yes, firmware is up to date.

                1 Reply Last reply Reply Quote 0
                • EgikaE Offline
                  Egika Platinum Member
                  last edited by

                  Next to connection to charger (also clean contacts) there could be a firewall etc. in place.
                  Can you try connecting to a different WiFi of best to a mobile hotspot?

                  t6, S6, Elementum Terra, Ambit 3 Sapphire, Spartan Ultra Copper, Traverse Alpha, S7 Graphite LE, S9B Ambassador, S9P Titanium, S9PP Titanium, Vertical All Black, Race Titanium Charcoal, Race S Titanium Courtney, Run Lime, Race 2, Vertical 2 Titanium

                  S 2 Replies Last reply Reply Quote 0
                  • S Offline
                    sebastiant @Egika
                    last edited by

                    @Egika Quite difficult. Hotspot is nearly impossible since there is no good mobile network at my home. Are there any port or firewall-settings out there?

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                    • S Offline
                      sebastiant @Egika
                      last edited by

                      @Egika Found it out. In a widely used router in Germany child protection mode somehow restricts the watch connecting to the map server. If child protection is disabled for the watch download starts immediately.

                      sartoricS M 2 Replies Last reply Reply Quote 6
                      • sartoricS Offline
                        sartoric Moderator @sebastiant
                        last edited by

                        @sebastiant said in Map downloads do not start:

                        In a widely used router in Germany child protection mode somehow restricts the watch connecting to the map server.

                        Well, this is a good finding 🙂

                        SVTS - 2.50.28
                        SSSWHR BARO Amber - 2.8.32
                        Samsung A5 2016 - Android 7.0
                        Samsung A33 2022 - Android 16 - One UI 8.0
                        Suunto App Android 6.10.7 beta
                        Suunto App IOs 3.8.1 (21743) beta on MBP M1 Max

                        1 Reply Last reply Reply Quote 0
                        • M Offline
                          milixov @sebastiant
                          last edited by

                          @sebastiant How did you disable child protection?

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