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    Map downloads do not start

    Scheduled Pinned Locked Moved Suunto Vertical
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    • S Offline
      sebastiant
      last edited by

      Just switched from main competitor to the Suunto Vertical ans first impression: Great product - with some software issues (which can be expected in a new product).

      Wifi is set up, watch is connected to the charger. Mobile phone and watch are in the same wifi. Watch is not further away than one meter from the router. Router and watch were soft-resetted.

      I tried everything to start a map download for different maps (big and also quite small ones), but the download simply does not really start. The app tells me the watch is ready, download on the watch tells “downloading map” (in German) and there is a moving part of a circle visible on the watchface. After some seconds “Download interrupted” (in German) is shown, remarked by please connect to wifi and charger again.

      Is there some issue with the map-server? Do I have more things I can try to do on my side?

      sartoricS Mff73M Brad_OlwinB S 4 Replies Last reply Reply Quote 0
      • sartoricS Offline
        sartoric Moderator @sebastiant
        last edited by

        @sebastiant
        Maybe there’s some update ongoing on the server.
        Did you try a soft reset ?

        SVTS - 2.40.38
        SSSWHR BARO Amber - 2.8.32
        Samsung A5 2016 - Android 7.0
        Samsung A33 2022 - Android 14 - One UI 6.1
        Suunto App Android 5.2.5 beta
        Suunto App IOs 2.45.0 (19123) beta on MBP M1

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        • Mff73M Offline
          Mff73 @sebastiant
          last edited by

          @sebastiant
          Be sure the charger is really well attached to the watch

          Suunto Spartan Ultra (since 2016) FW: 2.8.24 (retired)
          Suunto Vertical all black
          Wife : S9PP
          SA: Always the latest beta :)
          Android 13, Galaxy S205G

          S 1 Reply Last reply Reply Quote 0
          • Brad_OlwinB Offline
            Brad_Olwin Moderator @sebastiant
            last edited by Brad_Olwin

            @sebastiant are you on current watch firmware?

            Vector/T6c/Ambit 3 Peak/S5 Copper/S3/S7 Ti/S9 baro Ti/S9P Ti/S9PP Ti/Vertical Ti/Race Ti/RaceS/Ocean/Wing

            S 1 Reply Last reply Reply Quote -1
            • S Offline
              sebastiant @sebastiant
              last edited by sebastiant

              @sartoric Yes, soft-reset was done. I try to download since last friday.

              1 Reply Last reply Reply Quote 0
              • S Offline
                sebastiant @Mff73
                last edited by sebastiant

                @Mff73 Watch was well attached to the charger.

                1 Reply Last reply Reply Quote 0
                • S Offline
                  sebastiant @Brad_Olwin
                  last edited by

                  @Brad_Olwin Yes, firmware is up to date.

                  1 Reply Last reply Reply Quote 0
                  • EgikaE Online
                    Egika Platinum Member
                    last edited by

                    Next to connection to charger (also clean contacts) there could be a firewall etc. in place.
                    Can you try connecting to a different WiFi of best to a mobile hotspot?

                    t6, S6, Elementum Terra, Ambit 3 Sapphire, Spartan Ultra Copper, Traverse Alpha, S7 Graphite LE, S9B Ambassador, S9P Granite Blue Titanium, S9PP Titanium Sand, Vertical All Black, Race Titanium Charcoal,
                    Race S All Black - TI Canary - Titanium Courtney

                    S 2 Replies Last reply Reply Quote 0
                    • S Offline
                      sebastiant @Egika
                      last edited by

                      @Egika Quite difficult. Hotspot is nearly impossible since there is no good mobile network at my home. Are there any port or firewall-settings out there?

                      1 Reply Last reply Reply Quote 0
                      • S Offline
                        sebastiant @Egika
                        last edited by

                        @Egika Found it out. In a widely used router in Germany child protection mode somehow restricts the watch connecting to the map server. If child protection is disabled for the watch download starts immediately.

                        sartoricS M 2 Replies Last reply Reply Quote 6
                        • sartoricS Offline
                          sartoric Moderator @sebastiant
                          last edited by

                          @sebastiant said in Map downloads do not start:

                          In a widely used router in Germany child protection mode somehow restricts the watch connecting to the map server.

                          Well, this is a good finding 🙂

                          SVTS - 2.40.38
                          SSSWHR BARO Amber - 2.8.32
                          Samsung A5 2016 - Android 7.0
                          Samsung A33 2022 - Android 14 - One UI 6.1
                          Suunto App Android 5.2.5 beta
                          Suunto App IOs 2.45.0 (19123) beta on MBP M1

                          1 Reply Last reply Reply Quote 0
                          • M Offline
                            milixov @sebastiant
                            last edited by

                            @sebastiant How did you disable child protection?

                            1 Reply Last reply Reply Quote 0
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