Smart sensor

Michał Muszyński

@Ze-Stuart I have already done all the hints about the HR sensor, I bought a new sensor and it worked a week or two properly and then everything went bad. I’m using a Decathlon sensor for 30 USD and everything works great, just swimming is a problem. I bought a Wahoo sensor and check how it works. Suunto, I’ll get rid of the sensor.

johan6504

@Brad_Olwin
Any new info about the acknowledged issue?
I just bough a new smart sensor as I have started doing a lot of open water swimming. But I am getting only partial data from the smart sensor/SSU…

Paused ewach stint in OWS, last one didnt get recorded…
0_1533805786771_0ba35059-1c4c-4a3e-8e2c-c9f24b7ee0da-image.png

Dimitrios Kanellopoulos

@johan6504 BTW is the water salty ?

johan6504

@Dimitrios-Kanellopoulos said in Smart sensor:

@johan6504 BTW is the water salty ?

No, not in this case, all swims with this new smart sensor has been in fresh water. But I will be racing in the ocean later.

Dimitrios Kanellopoulos

@johan6504 will test today again. Will try the next days some swims with the belt on salty as well so keep an eye also at my moves if you like.

It can be a lot of factors to be honest but we will nail this one.

Brad_Olwin

@johan6504 Not until next watch update. I saw this in the WatchuSeek forum where a member reported an issue with highHR or dropouts and Suunto send him an email acknowledging a software problem that will be fixed.

Dimitrios Kanellopoulos

Replied also to the other thread.

Strangely at open water I get some flats with the belt. Reported it.

cosme.costa

@Brad_Olwin said in Smart sensor:

@johan6504 Not until next watch update. I saw this in the WatchuSeek forum where a member reported an issue with highHR or dropouts and Suunto send him an email acknowledging a software problem that will be fixed.

I have this issue too. Sometimes, at the middle of some run, the HR increases suddenly over 230/240/250 HR and after a while it drops to the correct values. It is like you add some offset to the HR data. Some times it happens even 2 or three times in a run. I thought it was related to some movement of the belt but it isn’t because I’ve tighten it till the point it has brushed my skin and some times I got the same issue. I also thought the belt was damaged, but it is quite new, from March, or even it was related to some new polyester T-shirts I bought but then it happened with the old ones which the ones I haven’t had the issue.

Anyway, it is good to know that it is a software issue, Suunto is aware of it and they will solve it.

Brad_Olwin

@cosmecosta I think this has been hard to get at because it is not happening to everyone. Very rare for me. I have an older sensor.

Dimitrios Kanellopoulos

@cosmecosta for the high readings its usually something bad with the belt. The watch AFAIK does not do it. I had those and with saliva at the belt instantly it was fixed

johan6504

My belt is two weeks old, bought a new since I do a lot more swimming now.
My Polar H10 never skipped a beat during the last year, but on the other hand it cant handle swimming…
If Suunto cant handle it maybe Polar will have a solution for it in October

SlaSh

@johan6504 you are talking about v800 successor?

cosme.costa

@Dimitrios-Kanellopoulos said in Smart sensor:

@cosmecosta for the high readings its usually something bad with the belt. The watch AFAIK does not do it. I had those and with saliva at the belt instantly it was fixed

The problem is that I do not see the spikes until I finish my run. @Dimitrios-Kanellopoulos do you mean that you use saliva instead of water with the belt and the spikes are gone?

Before I have the SSU I had a Ambit 3 Vertical with which I never had this problem (it was more than a year and I only changed the battery after 11 months). I have to say that the strap with the Vertical looked better than the one in the SSU with half of its life, for that reason, yesterday I ordered a new strap.

Here, you can see one of the spikes that I’m talking about, is from today’s run. This one has a spike (high area) that arribes to 217 bpm but other times has arrived to near 240 or even more. This only happens from time to time but lately is happening more often.

johan6504

@SlaSh
Yes I am

Dimitrios Kanellopoulos

@cosmecosta yeah when the issue appear on watch then I correct it on the fly.

Michał Muszyński

This is a known Suunto sensor problem that the company does not want to admit. I was advertising the sensor and received a new one which is slightly different than the old one, it is currently testing and I will see what will happen.

Link to the topic.
https://forums.watchuseek.com/f233/suunto-smart-sensor-belt-issue-not-accurate-data-reading-4731635-4.html

Mi_chael

It’s belt issue not the sensor. Suunto send me 3 complete in 12 months.
I bought a Polar H10 but i use the Suunto for triathlon. The internal memory of H10 is not supported buy Suunto watch.

valdis830

@Mi_chael I also thought that it is always a belt, change 2 in 1 year. Lately sensor too. HR remains frozen or watch stop receiving HR data. Relocating the battery on the fly sometimes helps, but it fails again and again. Today I opened repair ticket. I’m fed up

Fatih Kale

Folks,

It might be a weird question but may I ask if the Smart Sensor works while swimming?

Once I connected my watch and smart sensor and get into the water. When I check my HR. I could only see wrist HR value.

Is there an issue with my sensor?

Thanks,

cosme.costa

@Fatih-Kale said in Smart sensor:

Folks,

It might be a weird question but may I ask if the Smart Sensor works while swimming?

Once I connected my watch and smart sensor and get into the water. When I check my HR. I could only see wrist HR value.

Is there an issue with my sensor?

Thanks,

I think so, I think is downloaded and synced after the swim.