No-Map-Problem

Mats Persson

@Henrik-Jacobsson yes, there seem to be an issue with this specific region, and Suunto is aware of it.

The same for me for the same region. I was in contact with a support agent today that recommended me to send back the watch. Is this the solution or will the map be fixed/updated?

@Henrik-Jacobsson, have you got any support?

Tieutieu

@Mats-Persson I would certainly not send my watch back if this is the only issue you have….

There is lot of chance that it fille be fixed, but it could take time to come.

pavel.samokha

@Mats-Persson @Henrik-Jacobsson Could you share (Direct Message) specific location to me which have problems? Coordinates or place name

pavel.samokha

@Mats-Persson @Henrik-Jacobsson you should see an update for “Västra Götaland County” in your Suunto App and can download it to the watch

Henrik Jacobsson

@pavel-samokha said in No-Map-Problem:

@Mats-Persson @Henrik-Jacobsson you should see an update for “Västra Götaland County” in your Suunto App and can download it to the watch

Thanks! I see it, and will try it soon. I also got weird suggestions from customer support and then sending the watch for repair (when other regions work well)

Great response on fixing the map that quickly

pavel.samokha

@Mats-Persson @Henrik-Jacobsson forgot to say, after map update you may need to restart your watch - otherwise it may have old map cached in memory

Antoine

@pavel-samokha hello. Need to restart watch after each map update ? Soft reset ? Thanks

pavel.samokha

@Antoine you don’t need to, the cache will go away eventually, but in cases update is supposed to fix something it’s better to do soft reset to be sure you see updated version (e.g. go settings -> general -> power off, then power on by pressing upper button)

Mats Persson

@pavel-samokha Many thanks for your support and solution to the problem!

There was indeed a notification in the maps section and the map now works fine after I deleted the old one and downloaded the new one and did a soft reset (power off/on).

Perhaps good to educate customer support not to tell people to send back watches when the problem is only map related and can be fixed remotely!

SuperFlo75

@pavel-samokha For my SV I noticed a increased battery consumption after downloading new maps or updating maps… for example from 100% to 10% in about 3 weeks, and normally it goes from 100% to 10% in 4 weeks… but I also noticed a normal behavior when doing a soft reset after charging and downloading maps… can you explain this behavior?

pavel.samokha

@SuperFlo75 I don’t think updated maps have any influence on battery life

SuperFlo75

@pavel-samokha Ok, thanks for your answer, but I had this experience I wrote down everything I did with my SV and when…

Raymond Wang

Hello I had purchased a suunto vertical and I’m having issues with the maps. I’ve tried everything I could find on the internet but the maps are always blank. No roads or anything. Already deleted and re-downloaded maps multiple times. Did soft resets and hard resets. I had read over the other post about it but I still cant seem to get the maps to show anything. Good GPS fix and everything

cosme.costa

@Raymond-Wang said in No-Map-Problem:

Hello I had purchased a suunto vertical and I’m having issues with the maps. I’ve tried everything I could find on the internet but the maps are always blank. No roads or anything. Already deleted and re-downloaded maps multiple times. Did soft resets and hard resets. I had read over the other post about it but I still cant seem to get the maps to show anything. Good GPS fix and everything

First of all. How you download the maps? Is the watch connected to wifi and in the charger? Do you see the message in the screen that the maps are being downloaded and you wait till they are downloaded, depending on the area it could take pretty long time.

When you check them are you sure that you are in the downloaded area?

Egika

@Raymond-Wang where are you based (coords) and which map did you download to the watch?

Raymond Wang

I’m in NC
N 35° 19’ 48.509
W 80° 43’ 57.064

I downloaded with watch on charger and wifi. Didn’t touch either the watch or my phone while it was downloading. It had the message while it was downloading the whole time and got the message it was completed. All I could ever get the map to show is this ![0_1720532721582_1000001553.jpg](Uploading 75%)

Raymond Wang

@Raymond-Wang said in No-Map-Problem:

I’m in NC
N 35° 19’ 48.509
W 80° 43’ 57.064

I downloaded with watch on charger and wifi. Didn’t touch either the watch or my phone while it was downloading. It had the message while it was downloading the whole time and got the message it was completed. All I could ever get the map to show is this ![0_1720532721582_1000001553.jpg](Uploading 75%)

pavel.samokha

There should be an update for North Carolina map now

Raymond Wang

@pavel-samokha awesome, it has been fixed now thank you so much