No-Map-Problem

pavel.samokha

MiniForklift

I now have the black screen issue with maps, first time I’ve encountered this. Loaded up the same route I ran yesterday but now the screen is essentially just a breadcrumb like my old S9B. No grid lines or anything, the background is just a solid black screen

Did a soft reset and tried again but no luck. Hopefully the next update will restore the maps back to the excellence that they were

Tieutieu

@MiniForklift try to stop your SV and restart it. Every (few) time I had the no map issue, soft reset didn’t solved but restarting my SV dit work

MiniForklift

@Tieutieu said in No-Map-Problem:

@MiniForklift try to stop your SV and restart it. Every (few) time I had the no map issue, soft reset didn’t solved but restarting my SV dit work

Thanks. Do you mean stop and then restart it during an activity?

Alexander

A short walk with the map update.

Tieutieu

@MiniForklift nope : go to « settings/general/stop the watch ».
No way to solve it during activity.
Let us know if it solved !

Majkel Paszeko

@Alexander Thanks for sharing this. So it’s clear that map update didn’t fix the major map issue.

MiniForklift

@Tieutieu said in No-Map-Problem:

@MiniForklift try to stop your SV and restart it. Every (few) time I had the no map issue, soft reset didn’t solved but restarting my SV dit work

Thank you. I powered off and left it for 5mins or so and now the maps are working as normal. Merci @Tieutieu

Tieutieu

@MiniForklift cool ! Glad to hear it solved !
I also noticed that when I go the first time to the map screen during an exercise, there is some kind of short « loading time », and if I too quickly try to use zoom button or navigate on map, I can have some black grid (and most of time it dissapears very quickly). Now I just wait a few seconds and since then I didn’t had the problem again.

Tieutieu

@Alexander did you tried what I suggested : just stop your watch (not a soft reset, just a simple « turn off » thru settings/general menu ?
Then turn it on.

Alexander

@Tieutieu
No, I only read that afterwards. I’ll test it tomorrow.

Majkel Paszeko

@Tieutieu This thread is about very specific map issue, when “black grid” is starting showing ONLY when visible map area is covering certain locations, causing the whole watch malfunctioning and eventually crashing. For this issue stopping/starting watch doesn’t any help. I have such “black magic” spot right couple kilometers from my home. Every time i’m running there with maps on i’m having this issue. Even staying home and just moving maps there i reproduce this crash every single time. No issues with maps in many other locations where I used them. Stopping/starting has the same effect as soft reset in my case, means my SV crashes on “black magic” spot after stopping/stsrting as well as after soft reset.

Shrek3k

I tried the method to switch off the watch temporary, after SW did not at all solve the map issue.
Unfortunately it does not help either. Even with the updated maps zooming out works until 500m, at 1000m parts of the map are missing (and do not reappear) and 2000m only shows the black Grid without any map.
And, overall the watch reacts incredibly sluggish and slow, to move from one screen to the next does not work properly, it requires several seconds (using the buttons, as touch does not work at all) to move from one to the next, and sometimes screens are skipped.
Currently I am a little bit frustrated I have to admit, as the map was the most important feature that motivated me to move away from the S9.

vpet_09

Newest update seems to fix the black grid issue or at least my case, very nice!

Majkel Paszeko

@vpet_09 Just updated my SV, and my local “black magic” spot doesn’t crashes my watch anymore!

Shrek3k

nice surprise and update! Map is visible in all zoom-levels, watch seems to react significantly faster, too.

Henrik Jacobsson

@A-Former-User said in No-Map-Problem:

@isazi

That’s all that shows up. Needless to say, that’s not what my hometown looks like.

I have this exact problem now where I live
Sweden, Västra Götaland County
(other regions seem to work)

isazi

@Henrik-Jacobsson yes, there seem to be an issue with this specific region, and Suunto is aware of it.

Mats Persson

@isazi

@isazi said in No-Map-Problem:

@Henrik-Jacobsson yes, there seem to be an issue with this specific region, and Suunto is aware of it.

The same for me for the same region. I was in contact with a support agent today that recommended me to send back the watch. Is this the solution or will the map be fixed/updated?

@Henrik-Jacobsson, have you got any support?

Tieutieu

@Mats-Persson I would certainly not send my watch back if this is the only issue you have….

There is lot of chance that it fille be fixed, but it could take time to come.