No-Map-Problem

dzembronja

@pavel-samokha Good evening, will this update concern mapping the names of objects? I hope it will be even larger than 2 km

pavel.samokha

@dzembronja I was talking about map data update (roads, landcover, whatever).

What you are asking, ability to show lower zoom levels and additional info like names, are related to watch software capabilities. I can’t say when it will be possible but of course it’s known limitations

dzembronja

@pavel-samokha Of course, thank you for the answer, tell me about the black squares on the map, is this not a lack of a clock? Is it a software problem?

pavel.samokha

@dzembronja yes

dzembronja

@pavel-samokha Good day, I understand you, that this is a software problem, right? Thank you for your answer

pavel.samokha

@dzembronja yes, software problem, not data problem.

dzembronja

@pavel-samokha Because I thought it was the lack of a watch, that’s why I’m asking you this, it makes me happy that the problem is of a different plan,you reassured me,thaks

Majkel Paszeko

@pavel-samokha Hi, can you tell us where Dev team is with fixing this issue? I have my SV stiil getting “black grid” and eventually crashing on particular map areas (when I’m running there or just moving map there). Do you know if the same issue was reported or reproduced for Race too? If it was, does new 2.30.32 update fix that?

pavel.samokha

@Majkel-Paszeko please DM me the location

Dimitrios Kanellopoulos

If you have an issue with the maps please add your location in this thread https://forum.suunto.com/topic/9741/black-grid-issue

Majkel Paszeko

@Dimitrios-Kanellopoulos Thanks, I know this thread and I posted location there already 2 weeks ago and now again. For me it’s a little concern however that Suunto is still collecting “bad” locations. Just like the issue was not yet addressed, navigated or even reproduced by Dev Team? Or is it map files issue as itself and each locations must be fixed individually?

pavel.samokha

@Majkel-Paszeko

We’re collecting issues to study root causes
At least one issue was identified and we have a fix, but I can’t promise when there will be a FW release containing it
Black grid is normally software issue, not data issue

Majkel Paszeko

@pavel-samokha thanks for your response. Could you tell us a little, why this is happening on particular map locations only? Is it because of too many objects (trails) to be displayed in this area? This kind of information could help us at least avoiding using maps in such “dense” locations.

pavel.samokha

@Majkel-Paszeko bug with processing some types of geometries

Majkel Paszeko

@pavel-samokha buildings shapes or trail/street curves?

dzembronja

@pavel-samokha Good afternoon, now there are problems with the calibration of the compass, it needs to be done every day, there was no such problem before and the weather does not synchronize, before it lasted for 2-3 days, now it disappears the next day

pavel.samokha

@dzembronja both are unrelated to no-map-issue, please write them as a separate topics

Alexander

Hello,
Today for the second time I had the problem with a disappearing map after two or three kilometers, followed by a crash and automatic restart of the watch during the activity. After this restart the map is back.
Does anyone have an idea what I can do or whats the problem?
The first time was after the last firmware update.

Thanks
Alex

Brad_Olwin

@Alexander Depending on where you are map updates are rolling out now and will be coming for other areas. The updates should help solve this issue.
https://forum.suunto.com/topic/9955/maps-update-rollout-december-2023/5?_=1702583601997

Alexander

@Brad_Olwin Thanks Brad!