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    Crash while saving activity

    Suunto 5
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    • Francesco PaganoF
      Francesco Pagano
      last edited by

      Sorry for reopening this topic, but what seemed an isolated issue is now occurring regularly. When the watch is saving an activity, after around 2 minutes it crashes; if I’m lucky it shows the initial watch face, if I’m not it shows the empty battery face (starting the activity with the battery over 40%).
      Intervals data are not saved in SA afterwards.
      I tried soft-reset multiple times, even unpaired the HR belt and paired it back. I don’t know what else I can do, this watch is even a replacement because my first one purchased last year behaved the same way.
      Any advice?

      isaziI 1 Reply Last reply Reply Quote 0
      • isaziI
        isazi Moderator @Francesco Pagano
        last edited by

        @Francesco-Pagano not sure what to suggest except than contacting support. Are you using an external HR monitor?

        Watch: Suunto Vertical (titanium solar canyon)

        Blog: isazi's home

        Francesco PaganoF 1 Reply Last reply Reply Quote 0
        • Francesco PaganoF
          Francesco Pagano @isazi
          last edited by

          @isazi yes I’m using an external Garmin HR monitor. I contacted support via email 8 days ago and never got a reply, whilst via IG they just confirmed that my watch can be sent for service under warranty, but I wonder, would they replace it with a third model that has the same issues?

          isaziI 1 Reply Last reply Reply Quote 0
          • isaziI
            isazi Moderator @Francesco Pagano
            last edited by

            @Francesco-Pagano support can be reached in the app, BTW, and that should be the official way to contact them. I have never had this issue so I do not know what causes it, but it seems to me that it affects mostly people using an external HR monitor.

            Watch: Suunto Vertical (titanium solar canyon)

            Blog: isazi's home

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