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    Suunto 9 Baro crashes / restarts at the beginning of a training

    Suunto 9
    restart issue problem running
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    • C
      chargerunner Bronze Member
      last edited by

      Hello all, I tried looking for other threads regarding a similar issue that I currently have with my S9B, but I don’t find any, so I start a thread.

      I think the issue occurs since the latest firmware update. When I start a running exercise, the watch restarts itself within a few seconds - up to a minute - into the exercise, and nothing is saved. The watch’s screen becomes dark, then goes back to the clock face. Then I can start another exercise, which takes longer time to set up the GPS, and then it works smoothly again, but sometimes, the second exercise also crashes, and the watch restarts itself.

      Since around 2 weeks, this issue occurs every day. Previously, it occurred maybe once every three days. It’s also happened once with a biking exercise.

      The difference with many of other similar posts is that my watch restarts right at the beginning of the exercise, and nothing is saved.

      Has anyone experienced the same problem?

      freeheelerF isaziI R S ? 6 Replies Last reply Reply Quote 6
      • zhang965Z
        zhang965
        last edited by

        I’d suggest you to perform a hard reset and have a try, if it has still the same issue, contact Suunto official support

        Winners Wear Winners

        1 Reply Last reply Reply Quote 0
        • freeheelerF
          freeheeler @chargerunner
          last edited by

          @chargerunner
          I did not see that with my watch, but here’s the existing thread about it.
          https://forum.suunto.com/topic/8538/reboot-during-activities

          freeheeler switched to flipflops

          1 Reply Last reply Reply Quote 1
          • freeheelerF
            freeheeler @chargerunner
            last edited by

            @chargerunner
            @zhang965
            I do not recommend a hard reset at first.
            I do recommend to send logs, as described in the other thread when it happens next time. then, I recommend to change the routine: e.g. use a different or no S+ feature just to see if it makes a difference.

            hard reset is always the last resort IMO

            freeheeler switched to flipflops

            S 1 Reply Last reply Reply Quote 1
            • sartoricS
              sartoric Moderator
              last edited by

              Since there are many discussions about this topic, I’m closing this one to avoid duplicates

              https://forum.suunto.com/search?term=Suunto 9 Baro crashes&in=titlesposts&matchWords=all&sortBy=relevance&sortDirection=desc&showAs=posts

              SSSWHR BARO Amber - 2.8.32
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              1 Reply Last reply Reply Quote 0
              • sartoricS sartoric locked this topic on
              • isaziI isazi unlocked this topic on
              • isaziI
                isazi Moderator @chargerunner
                last edited by

                @chargerunner can you send logs after a crash and send me a PM? I will open a bug with Suunto, there are developers investigating these crashes in the production firmware and they need logs.

                Watch: Suunto Vertical (titanium solar canyon)

                Blog: isazi's home

                jjpazJ 1 Reply Last reply Reply Quote 3
                • jjpazJ
                  jjpaz Bronze Member @isazi
                  last edited by

                  @isazi Isazi, I sent logs and sent you a PM on 21 Dec, hope it helps. Probably is a similar (or the same) issue (S9P in my case).

                  Suunto T3D
                  Suunto Spartan Trainer
                  Suunto Spartan Ultra (retired)
                  Suunto 9 Baro (retired)
                  Suunto 9 Peak
                  Suunto Vertical

                  isaziI 1 Reply Last reply Reply Quote 0
                  • isaziI
                    isazi Moderator @jjpaz
                    last edited by

                    @jjpaz because there is no pattern in this that we can identify, we need logs from multiple users.

                    Watch: Suunto Vertical (titanium solar canyon)

                    Blog: isazi's home

                    1 Reply Last reply Reply Quote 2
                    • C
                      chargerunner Bronze Member
                      last edited by

                      Thank you @freeheeler, the other thread seems to describe to same issue. I’ve also tried hard reset a few days ago, and it didn’t help at all.
                      @isazi Thank you for the feedback, the last occurence was this morning, and after that I had a successful excercise, so I hope the crash logs are still there. I will send the logs later, then PM you.

                      isaziI 1 Reply Last reply Reply Quote 1
                      • isaziI
                        isazi Moderator @chargerunner
                        last edited by

                        @chargerunner it is better to do it after the first sync after the crash, and possibly close to the crash. Let’s hope it doesn’t happen again, but if it does, send logs and ping me.

                        Watch: Suunto Vertical (titanium solar canyon)

                        Blog: isazi's home

                        C 1 Reply Last reply Reply Quote 0
                        • C
                          chargerunner Bronze Member @isazi
                          last edited by

                          @isazi Thanks for your feedback, I have sent the logs. Hope that the causes are found the the issues solved. As for me, with the current situation, I’m convinced these issues will keep coming every time to me😂

                          isaziI 1 Reply Last reply Reply Quote 0
                          • isaziI
                            isazi Moderator @chargerunner
                            last edited by

                            @chargerunner I’ll try to report this one too, maybe it’s not too late.

                            Watch: Suunto Vertical (titanium solar canyon)

                            Blog: isazi's home

                            1 Reply Last reply Reply Quote 1
                            • C
                              chargerunner Bronze Member
                              last edited by

                              So today this happened again (why not?), not only once, but three times (set up the training > start > crash > set up > start > crash > set up > start > crash), and after the last time, the watch shows this screen:

                              _20230120_095739.JPG

                              Now I connect the watch to my PC, and Suunto Link says “Watch reset required”

                              5bfdd640-2e11-4d79-90a6-8105f9cc24f2-image.png

                              I have sent the logs. Hope this help.😧

                              isaziI C 2 Replies Last reply Reply Quote 1
                              • C chargerunner referenced this topic on
                              • isaziI
                                isazi Moderator @chargerunner
                                last edited by

                                @chargerunner if your watch is under warranty, try also to contact support. Your case may even be hardware related, as it looks slightly different than the others.

                                Watch: Suunto Vertical (titanium solar canyon)

                                Blog: isazi's home

                                jjpazJ C Mario MalčakM 3 Replies Last reply Reply Quote 0
                                • jjpazJ
                                  jjpaz Bronze Member @isazi
                                  last edited by

                                  @isazi Only a suggestion, it could be possible to downgrade the software to the previous version?
                                  It would be a fast test to verify if it’s a software or hardware related problem.
                                  With other brands is possible to upload previous versions in case of problems.
                                  It seems that previous software is more stable in some situations.

                                  Suunto T3D
                                  Suunto Spartan Trainer
                                  Suunto Spartan Ultra (retired)
                                  Suunto 9 Baro (retired)
                                  Suunto 9 Peak
                                  Suunto Vertical

                                  freeheelerF 1 Reply Last reply Reply Quote 1
                                  • freeheelerF
                                    freeheeler @jjpaz
                                    last edited by

                                    @jjpaz
                                    find your devices name on top of the thread and select the file you want to downgrade to. drag and drop it into SuuntoLink
                                    if it helps, maybe do the upgrade again anyway at some point to see if it remains or is solved.
                                    https://forum.suunto.com/topic/6836/firmware-collection?_=1674214167436

                                    freeheeler switched to flipflops

                                    1 Reply Last reply Reply Quote 2
                                    • C
                                      chargerunner Bronze Member @isazi
                                      last edited by

                                      @isazi thanks for the suggestion, I’ll give the watch another week to see if it works better after the reset, if it doesn’t then I’ll contact the support😰

                                      @jjpaz @freeheeler thanks for the downgrading idea. Indeed it seems the issue with my watch occurs after upgrading to the latest software version, before I’ve never run into it. Maybe it’s just a coincidence, who knows…

                                      Have a great weekend you all!👍

                                      1 Reply Last reply Reply Quote 2
                                      • R
                                        Reiner Bronze Member @chargerunner
                                        last edited by

                                        @chargerunner said in Suunto 9 Baro crashes / restarts at the beginning of a training:

                                        Has anyone experienced the same problem?

                                        Yes - same problem here since last update

                                        1 Reply Last reply Reply Quote 1
                                        • Mario MalčakM
                                          Mario Malčak @isazi
                                          last edited by

                                          @isazi I seem to have the same problem as everyone else.
                                          No matter if I use some of my structured workouts or just plain running mode it crashes 1 or 2 times.
                                          It started about 3 weeks ago. First time it happened on Jan 3rd around 5PM the watch just froze and did not work for the whole run (10km). Last week on 20 Jan I’ve lost fist 2 km while getting the watch to work.
                                          Last time was today (25 Jan) around 1.06 PM - I’ve sent my logs and I hope it helps - 976829434548900.

                                          @chargerunner - did downgrading help?

                                          anyone tried had reset? did it help?

                                          SimonHummS 1 Reply Last reply Reply Quote 1
                                          • SimonHummS
                                            SimonHumm Bronze Member @Mario Malčak
                                            last edited by

                                            @Mario-Malčak I tried the hard reset last week. Everything was ok for 6 days but had another crash today.

                                            Mario MalčakM 1 Reply Last reply Reply Quote 2
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