[solved] Reboot during activities
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Hello all, I’ve had the similar issue that’s even intensified during the last two weeks, to the point that today Suunto Link asked me to reset the watch. I posted the question yesterday, and was redirected to this topic yesterday, so I think it would be interested to share my topic with some of you. The link is here:
I hope this can help solving the issue.
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Happened to me again - twice within last 3 days, should we expect a bugfix anytime soon? Really I cannot depend on my watch right now as I have to wait 2-3 minutes into the training mode to verify if the watch does not go full reboot
The reboot and GPS fix after the reboot takes like 5 minutes. Thanks for any info. -
@fecek did you send logs after it happened? Please ping me in DM if you did.
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Same here on custom running mode. (ETA / ETE aktivated)
4 crashes within last 2 weeks. Never crashed before last update.
Hardreset will not solve the issue.I will delete and recreate my custom mode, when it will not solve the issue i have to flash the previous “bug-free” firmware.
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@Reiner I had the same issue. The watch was hard reset last week, and how the issue occurred again. Please keep us updated with flashing the previous firmware.
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@chargerunner
I didn’t downgrade until yet, because i believe on an early fix by Suunto developers, like in the past. It seems like there are many users with the same issue.
Meanwhile i don’t use custom sport modes.
Deleting and recreate my custom modes hasn’t solve the issue. -
After a hard reset the problem seems to be resolved. However I didn’t try to recreate custom modes yet.
Thanks for your comments. -
@glaucidium-passerinum I hard reset the watch using Suunto Link about 10 days ago. Since then, the issue only occurred twice (though consecutively). I’m still not sure if the issue is totally gone. It might anyways.
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@chargerunner Actually, I speaked too soon. I had a reboot today, so no, it’s not fixed with a hard reset…
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It seems that issue is software related (bug in latest software update) so reboots only delay the problem and not avoid it.
Hope it will be solved son. -
@glaucidium-passerinum Thanks for your update. On my side, two weeks after the hard reset, the problem has already happened three times, two of them were consecutive. So I also think that the hard reset doesn’t help…
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@chargerunner Do you have many Guides or Suunto+Apps stored in the watch?
I’ve been training the last two weeks (5-6 days/week, 6-8h/week) with both S9B and S9P at the same time and zero reboots. I’ve tried activities with NGP, Climb,…
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@jjpaz I don’t have a lot of guides or apps, and only use Burner since the hard reset. They are the basic guides and apps that come with the watch, I haven’t added any new ones. I also have running / cycling activities every day, maybe it’s too much, but I don’t expect that the watch can’t handle such amount of data…
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I have had this issue 4 times in 4 months (last one two days ago) but have anyone noticed that after such a reset watch has problem with fixing to the GPS? I noticed that every time after such a unexpected reset.
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@bart80
the watch loses the AGPS file when crashing. this file is necessary for a quick satellite fix. if you sync your watch to SA it will load the file again and locking satellites will be as fast as usualliving sideways
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@freeheeler Good catch. On Saturday that happened just before the Race I was participating so had no time to go back for phone
Next time I will check this. Nevertheless, logs send to Suunto. -
@freeheeler @bart80 Mind that it might take several (up to 15) minutes for the old S9 to unwrap/process that newly synced AGPS data. So syncing and trying to start an exercise immediately after won’t probably help (tried that multiple times).
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After downgrading to software version 2.20.30 the issue is gone.
The current version was driving me crazy, 2 crashes on one training is´nt usable anymore. -
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@chargerunner Same behaviour for me. Now every time I go for a run there’s the added excitement of “will it or won’t it work?” I think Suunto need to release a statement or an acknowledgment of the problem and give us some comfort that it will be fixed.
After the hard reset (still not downgraded), my watch went on for one week without error before the crash came back…