[solved] Reboot during activities
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@glaucidium-passerinum @inkognito @SimonHumm
If you experience a crash, send logs to Suunto ASAP (after your exercise) PM me with your SA username (not the forum one if they are different) the time logs were sent, the approximate time of the crash. I will either append these to a current bug report or file a new report. -
@Brad_Olwin Thanks mate
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I have experienced the issue described in the original post 3 times over last 2 weeks in a hiking mode.
Once I was able to notice that at the early beginning the timer on training screen has freeze for few seconds and then the watch went full restart.
I am using the latest version of the software and I’ve sent the journal using diagnosis tab of desktop application a minute ago. -
This Error also happend to me last week. i checked the agps and there was N/A. Maybe this caused the problem??
Suunto 9
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@StefanoMorgan It might, make sure you have a current AGPS by syncing with the Suuntoapp
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@glaucidium-passerinum After a new reboot I’m doing a hard reset, I’ll let you know if it works.
For what it’s worth, this problem seems to have started a few days after my last firmware update.
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@StefanoMorgan Was it before or after reboot? N/A after reboot that is normal since reboot erases assisted GPS data…
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@inkognito OK good to know! I didn´t look before…
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F freeheeler referenced this topic on
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Hello all, I’ve had the similar issue that’s even intensified during the last two weeks, to the point that today Suunto Link asked me to reset the watch. I posted the question yesterday, and was redirected to this topic yesterday, so I think it would be interested to share my topic with some of you. The link is here:
I hope this can help solving the issue.
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Happened to me again - twice within last 3 days, should we expect a bugfix anytime soon? Really I cannot depend on my watch right now as I have to wait 2-3 minutes into the training mode to verify if the watch does not go full reboot
The reboot and GPS fix after the reboot takes like 5 minutes. Thanks for any info. -
@fecek did you send logs after it happened? Please ping me in DM if you did.
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Same here on custom running mode. (ETA / ETE aktivated)
4 crashes within last 2 weeks. Never crashed before last update.
Hardreset will not solve the issue.I will delete and recreate my custom mode, when it will not solve the issue i have to flash the previous “bug-free” firmware.
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@Reiner I had the same issue. The watch was hard reset last week, and how the issue occurred again. Please keep us updated with flashing the previous firmware.
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@chargerunner
I didn’t downgrade until yet, because i believe on an early fix by Suunto developers, like in the past. It seems like there are many users with the same issue.
Meanwhile i don’t use custom sport modes.
Deleting and recreate my custom modes hasn’t solve the issue. -
After a hard reset the problem seems to be resolved. However I didn’t try to recreate custom modes yet.
Thanks for your comments. -
@glaucidium-passerinum I hard reset the watch using Suunto Link about 10 days ago. Since then, the issue only occurred twice (though consecutively). I’m still not sure if the issue is totally gone. It might anyways.
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@chargerunner Actually, I speaked too soon. I had a reboot today, so no, it’s not fixed with a hard reset…
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It seems that issue is software related (bug in latest software update) so reboots only delay the problem and not avoid it.
Hope it will be solved son. -
@glaucidium-passerinum Thanks for your update. On my side, two weeks after the hard reset, the problem has already happened three times, two of them were consecutive. So I also think that the hard reset doesn’t help…
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@chargerunner Do you have many Guides or Suunto+Apps stored in the watch?
I’ve been training the last two weeks (5-6 days/week, 6-8h/week) with both S9B and S9P at the same time and zero reboots. I’ve tried activities with NGP, Climb,…
