Suunto 9 Peak Pro?
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@Hristijan-Petreski said in Suunto 9 Peak Pro?:
@Highlands wish you good luck really do. Twice they told me they’ll follow with an email, I never received anything
Have you checked your junk box
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@zhang965 yes
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@Hristijan-Petreski Well, I experienced dealbreaker issues with this watch during my swims and as I have another watch I could have easily dismissed it. But my understanding is that I have a duty in regard to other users of the watch, so I wanted to give my feedback. That’s why I granted them access to my swimming activities. Hopefully, my contribution will be of some help to their engineers.
I follow how the problem with your watch will evolve/get solved. So, fingers crossed for you and all other SV users with issues. -
@Highlands thanks man. I hope it resolves, nevertheless the taste is bittersweet since this is by far the worst support I’ve had in my life
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Aparently I shouldn’t send email to support but fill in the repair form strait away and it generates shipping label. I would exect support to be more responsive and tell me this nevertheless apologies and big thanks to @freeheeler
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@Hristijan-Petreski said in Suunto 9 Peak Pro?:
@Highlands wish you good luck really do. Twice they told me they’ll follow with an email, I never received anything
What time between they telling you that they will send an email and now? I experienced almost one month (but it was for Suunto pro support) and then something like 20 days for next answer.
Guess if they had an answer they would answer before. -
@André-Faria from the first chat its almost a month (in 3-4 days). The second (2 weeks) and the third we agreed to send email to support (past Thursday).
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@Highlands from what I have read so far, you are swimming with your hands most of the time in the water. Or have I mis-understood?
Before troubleshooting an issue that is not there, maybe you can upload a video of your swimming style? -
@Egika said in Suunto 9 Peak Pro?:
@Highlands from what I have read so far, you are swimming with your hands most of the time in the water. Or have I mis-understood?
Yes, you totally misunderstood what I’m saying. When mentioning that I keep my hands close to the water, I wanted to draw the attention to the fact that my hands are not in the water and then wonder why the watch loses contact with the satellite. We know very well during freestyle swimming when the hands are out of the water and in the water.Before troubleshooting an issue that is not there, maybe you can upload a video of your swimming style?
You are wrong on this as well. The problem not only exists but persisted for 8 days of swimming. Out of 8 days, I didn’t have a single swimming activity that was ok. It’s a two fold problem: the watch loses contact with the satellite very easily and due to that I get wiggling tracks and overestimated distances.
None of this happens with my other watch. Also I switched wrists, the problem didn’t resolve.
No, I can’t upload a video. Reasons: First I’m back from the sea holiday and second, who takes a video while swimming in the sea. Didn’t see a single swimmer doing it.
And I say it again: 1. This kind of problem ruins my pleasure from swimming, I have to constantly ask myself whether the watch is connected to the gps or not. I used to keep my watch on the breadcrumb screen in order to check out now and then if I’m connected to the gps. 2. None of this happens with my other watch. So, same swimmer, no problem with the other watch, but problem with the 9pp. 3. If managed to get back to the sea in September, I’ll definitely won’t be using the 9pp unless the issue is fixed. -
@Highlands sorry. what is your other watch?
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@Egika 7XSS
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@Highlands said in Suunto 9 Peak Pro?:
@Egika said in Suunto 9 Peak Pro?:
@Highlands from what I have read so far, you are swimming with your hands most of the time in the water. Or have I mis-understood?
Yes, you totally misunderstood what I’m saying. When mentioning that I keep my hands close to the water, I wanted to draw the attention to the fact that my hands are not in the water and then wonder why the watch loses contact with the satellite. We know very well during freestyle swimming when the hands are out of the water and in the water.Before troubleshooting an issue that is not there, maybe you can upload a video of your swimming style?
You are wrong on this as well. The problem not only exists but persisted for 8 days of swimming. Out of 8 days, I didn’t have a single swimming activity that was ok. It’s a two fold problem: the watch loses contact with the satellite very easily and due to that I get wiggling tracks and overestimated distances.
None of this happens with my other watch. Also I switched wrists, the problem didn’t resolve.
No, I can’t upload a video. Reasons: First I’m back from the sea holiday and second, who takes a video while swimming in the sea. Didn’t see a single swimmer doing it.
And I say it again: 1. This kind of problem ruins my pleasure from swimming, I have to constantly ask myself whether the watch is connected to the gps or not. I used to keep my watch on the breadcrumb screen in order to check out now and then if I’m connected to the gps. 2. None of this happens with my other watch. So, same swimmer, no problem with the other watch, but problem with the 9pp. 3. If managed to get back to the sea in September, I’ll definitely won’t be using the 9pp unless the issue is fixed.Calm down, you should swim this way Loch Ness Monster style
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@Highlands your case seems to be pretty special. That is why I asked for a video of your swimming (what means “hands close to water”)
Maybe you can record something in a pool?
Otherwise I think the forum knowledge will come to an end in your case.As others have stated (and what is also my experience): S9PP is performing great for open water freestyle swimming.
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@Egika said in Suunto 9 Peak Pro?:
@Highlands your case seems to be pretty special. That is why I asked for a video of your swimming (what means “hands close to water”)
I tried to explain above that maybe I didn’t express myself properly with this “hands close to the water”. Just a normal freestyle swimming. Why don’t I have a problem with the other watch?Maybe you can record something in a pool?
No, I won’t record anything as I’m interested how the watch performs in the open sea. As per my understanding, I did my best after experiencing a dealbreaker problem: contacted the support and granted them access to my account to see the activities if they need/want. I have other watch and I swim with it. I’ll just won’t use the 9pp for swimming unless they fix it. I might have sold it in the mean time, I don’t know.Otherwise I think the forum knowledge will come to an end in your case.
I can’t do anything about it.As others have stated (and what is also my experience): S9PP is performing great for open water freestyle swimming.
Well, just above I think I’ve seen a post of a guy who doesn’t have a good experience either. -
@Croatoan said in Suunto 9 Peak Pro?:
Doesnt work for me.
Im just doing some beginner swims on my holiday to the buoy and back and it only works if I stop at the marker and wait for tje distance update.Ii felt innacurate so I swam 5 times. First 3 times stoping and waiting and then other 2 going all the way but without a pause beyond a second to glance at the watch.
The watch didnt track and the review in the app shows as if I did not go to the buoy. Ows seems to be like guesswork by the watch
In addition, this morning, data from the laps was noft shown during and burner was blank as well.
The track as well jumped onto shore at a certain point.I mean this post.
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@Highlands
deleted - fatfinger… -
Did anyone buy recently a new S9PP?
Wanna go from S9P to S9PP.Are new built watches better in vibration buzzing?
Or did there something happen in firmware updates?
Would be nice to no. Thank you. -
@suuntastic I am currently using Vertical but I did go from S9P to S9PP, and there was marked improvements in speed, gps and most importantly to the readability of the screen. The vibration alerts were less crazy as well from memory, and I believe it has better ability to upgrade to newer firmware closer to the Vertical, but not 100% sure.
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@suuntastic said in Suunto 9 Peak Pro?:
Are new built watches better in vibration buzzing
You will not only feel the vibration but hear it. And whole room of people too. In a crowded, busy, loud environment.
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@Łukasz-Szmigiel so, sure nothing changed from first production versions last year to now (recent production versions)? Then I will wait.
