Suuntolink no longer working

Mariner9

@pavel-samokha It starts but all I see is shown in the attached screenshot. Click on X - no response. Click on menu - no response.

https://imgur.com/a/GWidueb - screenshot

I have now uninstalled and reinstalled SuutnoLink 3x bc support has no better ideas. I have also restarted my PC twice for the same reason.

NB does not matter whether or not watch is connected, same issue either way.

Did you try removing and then reinstall from the scratch? I’m running latest SuuntoLink on a 64-bit Windows 10 and I didn’t encounter any problems.

Update: never mind, I was writing my post and you already answered.

Mariner9

@andrasveres Not only that but I fixed registry issues before reinstalling. Still didn’t work.

@mariner9 did you checked the %localappdata%\Suuntolink path on your PC? It should have both, the current and the previous version of the software in it, at least I have both, 4.1.4 and 4.1.3.

Mariner9

@andrasveres that path only contains 4.1.4

pavel.samokha

@mariner9 Thanks. Could you attach watch to your computer then on the screen you see press “hamburger menu” button in the right upper corner -> Diagnostics -> Send logs to Suunto and share the log ID number with me?

Also what made you think that app works only with 32-bit?

@mariner9 sorry to hear that, maybe because of reinstall. Maybe you can dig into log files in %appdata%\Suuntolink (appdata and not localappdata) and figure out something.

Mariner9

@pavel-samokha said in Suuntolink no longer working:

Could you attach watch to your computer then on the screen you see press “hamburger menu” button in the right upper corner -> Diagnostics -> Send logs to Suunto and share the log ID number with me?

No - because as I mentioned, when I click on the Menu icon, nothing happens. (“Click on X - no response. Click on menu - no response.”). Does not matter if watch is not connected when I open the app and then connect it, or whether I connect the watch then open the app.

“what made you think that app works only with 32-bit?” - the fact that task manager shows it as being a 32-bit app and there are well-known issues with using apps built for a 32-bit machine on a 64-bit machine.

Raimo Järvi

@mariner9 If you can send me a private message with your log files (%appdata%\Suuntolink*.log), I can take a look. Do you know which version of SuuntoLink you had installed before you updated it to 4.1.4? SuuntoLink is 32-bit, but there are no known issues running it in 64-bit Windows.

Mariner9

@raimo-järvi said in Suuntolink no longer working:

@mariner9 If you can send me a private message with your log files (%appdata%\Suuntolink*.log), I can take a look. Do you know which version of SuuntoLink you had installed before you updated it to 4.1.4? SuuntoLink is 32-bit, but there are no known issues running it in 64-bit Windows.

Hi Raimo - how do I send you a private message?

@mariner9 said in Suuntolink no longer working:

how do I send you a private message?

Click on the desired username and on his/her profile page that will appear, on the right you will find a button with three dots, under that menu you select “Start new char with…”.

Mariner9

@andrasveres

Mariner9

@mariner9 said in Suuntolink no longer working:

@raimo-järvi said in Suuntolink no longer working:

@mariner9 If you can send me a private message with your log files (%appdata%\Suuntolink*.log), I can take a look. Do you know which version of SuuntoLink you had installed before you updated it to 4.1.4? SuuntoLink is 32-bit, but there are no known issues running it in 64-bit Windows.

Hi Raimo - how do I send you a private message?

Thanks - unfortunately you can’t attach any files to a chat. I did however manage to email the files.

Raimo Järvi

We have released SuuntoLink 4.1.6 that should help with this issue

sebchastang

Suuntolink 4.1.6 does not recognize my Traverse watch
Version 4.1.4 fortunately still works.
Does anybody have the same issue ?

I also noticed synchronization fails sometimes since version 4.x…

I never had any sync issue with version 3.x

@sebchastang no connection or sync issue here with my Ambit3.

synchronization fails sometimes

Could that happen because of your cable is getting broken?!

sebchastang

@andrasveres I don’t think so because it works when I force re-sync without changing cable or watch position.
I have the feeling it fails depending on what is synced (activities and/or routes/POI, GPS optimization)

@sebchastang I see. Maybe then you should contact support and send the logs, right after sync fails.

sebchastang

@andrasveres Yes! I will try to send logs next time it occurs.