Suuntolink no longer working

Mariner9

@raimo-järvi said in Suuntolink no longer working:

@mariner9 If you can send me a private message with your log files (%appdata%\Suuntolink*.log), I can take a look. Do you know which version of SuuntoLink you had installed before you updated it to 4.1.4? SuuntoLink is 32-bit, but there are no known issues running it in 64-bit Windows.

Hi Raimo - how do I send you a private message?

@mariner9 said in Suuntolink no longer working:

how do I send you a private message?

Click on the desired username and on his/her profile page that will appear, on the right you will find a button with three dots, under that menu you select “Start new char with…”.

Mariner9

@andrasveres

Mariner9

@mariner9 said in Suuntolink no longer working:

@raimo-järvi said in Suuntolink no longer working:

@mariner9 If you can send me a private message with your log files (%appdata%\Suuntolink*.log), I can take a look. Do you know which version of SuuntoLink you had installed before you updated it to 4.1.4? SuuntoLink is 32-bit, but there are no known issues running it in 64-bit Windows.

Hi Raimo - how do I send you a private message?

Thanks - unfortunately you can’t attach any files to a chat. I did however manage to email the files.

Raimo Järvi

We have released SuuntoLink 4.1.6 that should help with this issue

sebchastang

Suuntolink 4.1.6 does not recognize my Traverse watch
Version 4.1.4 fortunately still works.
Does anybody have the same issue ?

I also noticed synchronization fails sometimes since version 4.x…

I never had any sync issue with version 3.x

@sebchastang no connection or sync issue here with my Ambit3.

synchronization fails sometimes

Could that happen because of your cable is getting broken?!

sebchastang

@andrasveres I don’t think so because it works when I force re-sync without changing cable or watch position.
I have the feeling it fails depending on what is synced (activities and/or routes/POI, GPS optimization)

@sebchastang I see. Maybe then you should contact support and send the logs, right after sync fails.

sebchastang

@andrasveres Yes! I will try to send logs next time it occurs.