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    Suuntolink no longer working

    Scheduled Pinned Locked Moved Ambit
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    • M Offline
      Mariner9 @pavel.samokha
      last edited by Mariner9

      @pavel-samokha It starts but all I see is shown in the attached screenshot. Click on X - no response. Click on menu - no response.

      https://imgur.com/a/GWidueb - screenshot

      I have now uninstalled and reinstalled SuutnoLink 3x bc support has no better ideas. I have also restarted my PC twice for the same reason.

      NB does not matter whether or not watch is connected, same issue either way.

      pavel.samokhaP 1 Reply Last reply Reply Quote 0
      • ? Offline
        A Former User
        last edited by A Former User

        Did you try removing and then reinstall from the scratch? I’m running latest SuuntoLink on a 64-bit Windows 10 and I didn’t encounter any problems.

        Update: never mind, I was writing my post and you already answered.

        M 1 Reply Last reply Reply Quote 0
        • M Offline
          Mariner9 @Guest
          last edited by

          @andrasveres Not only that but I fixed registry issues before reinstalling. Still didn’t work.

          ? 1 Reply Last reply Reply Quote 0
          • ? Offline
            A Former User @Mariner9
            last edited by

            @mariner9 did you checked the %localappdata%\Suuntolink path on your PC? It should have both, the current and the previous version of the software in it, at least I have both, 4.1.4 and 4.1.3.

            M 1 Reply Last reply Reply Quote 0
            • M Offline
              Mariner9 @Guest
              last edited by Mariner9

              @andrasveres that path only contains 4.1.4

              ? 1 Reply Last reply Reply Quote 0
              • pavel.samokhaP Offline
                pavel.samokha @Mariner9
                last edited by

                @mariner9 Thanks. Could you attach watch to your computer then on the screen you see press “hamburger menu” button in the right upper corner -> Diagnostics -> Send logs to Suunto and share the log ID number with me?

                Also what made you think that app works only with 32-bit?

                Opinions expressed are solely my own and do not express the views or opinions of my employer

                M 1 Reply Last reply Reply Quote 0
                • ? Offline
                  A Former User @Mariner9
                  last edited by

                  @mariner9 sorry to hear that, maybe because of reinstall. Maybe you can dig into log files in %appdata%\Suuntolink (appdata and not localappdata) and figure out something.

                  1 Reply Last reply Reply Quote 0
                  • M Offline
                    Mariner9 @pavel.samokha
                    last edited by Mariner9

                    @pavel-samokha said in Suuntolink no longer working:

                    Could you attach watch to your computer then on the screen you see press “hamburger menu” button in the right upper corner -> Diagnostics -> Send logs to Suunto and share the log ID number with me?

                    No - because as I mentioned, when I click on the Menu icon, nothing happens. (“Click on X - no response. Click on menu - no response.”). Does not matter if watch is not connected when I open the app and then connect it, or whether I connect the watch then open the app.

                    “what made you think that app works only with 32-bit?” - the fact that task manager shows it as being a 32-bit app and there are well-known issues with using apps built for a 32-bit machine on a 64-bit machine.

                    Raimo JärviR 1 Reply Last reply Reply Quote 0
                    • Raimo JärviR Offline
                      Raimo Järvi @Mariner9
                      last edited by

                      @mariner9 If you can send me a private message with your log files (%appdata%\Suuntolink*.log), I can take a look. Do you know which version of SuuntoLink you had installed before you updated it to 4.1.4? SuuntoLink is 32-bit, but there are no known issues running it in 64-bit Windows.

                      Pragmatic Programmer

                      M 1 Reply Last reply Reply Quote 1
                      • M Offline
                        Mariner9 @Raimo Järvi
                        last edited by

                        @raimo-järvi said in Suuntolink no longer working:

                        @mariner9 If you can send me a private message with your log files (%appdata%\Suuntolink*.log), I can take a look. Do you know which version of SuuntoLink you had installed before you updated it to 4.1.4? SuuntoLink is 32-bit, but there are no known issues running it in 64-bit Windows.

                        Hi Raimo - how do I send you a private message?

                        ? M 2 Replies Last reply Reply Quote 0
                        • ? Offline
                          A Former User @Mariner9
                          last edited by A Former User

                          @mariner9 said in Suuntolink no longer working:

                          how do I send you a private message?

                          Click on the desired username and on his/her profile page that will appear, on the right you will find a button with three dots, under that menu you select “Start new char with…”.

                          M 1 Reply Last reply Reply Quote 0
                          • M Offline
                            Mariner9 @Guest
                            last edited by

                            @andrasveres

                            1 Reply Last reply Reply Quote 0
                            • M Offline
                              Mariner9 @Mariner9
                              last edited by

                              @mariner9 said in Suuntolink no longer working:

                              @raimo-järvi said in Suuntolink no longer working:

                              @mariner9 If you can send me a private message with your log files (%appdata%\Suuntolink*.log), I can take a look. Do you know which version of SuuntoLink you had installed before you updated it to 4.1.4? SuuntoLink is 32-bit, but there are no known issues running it in 64-bit Windows.

                              Hi Raimo - how do I send you a private message?

                              Thanks - unfortunately you can’t attach any files to a chat. I did however manage to email the files.

                              1 Reply Last reply Reply Quote 0
                              • Raimo JärviR Offline
                                Raimo Järvi
                                last edited by

                                We have released SuuntoLink 4.1.6 that should help with this issue

                                Pragmatic Programmer

                                sebchastangS 1 Reply Last reply Reply Quote 0
                                • sebchastangS Offline
                                  sebchastang Silver Members @Raimo Järvi
                                  last edited by

                                  Suuntolink 4.1.6 does not recognize my Traverse watch 😞
                                  Version 4.1.4 fortunately still works.
                                  Does anybody have the same issue ?

                                  I also noticed synchronization fails sometimes since version 4.x…
                                  sync_interrupted.png
                                  unable_to_sync.png

                                  I never had any sync issue with version 3.x

                                  Suunto Vertical
                                  Suunto Traverse

                                  ? 1 Reply Last reply Reply Quote 0
                                  • ? Offline
                                    A Former User @sebchastang
                                    last edited by

                                    @sebchastang no connection or sync issue here with my Ambit3.

                                    synchronization fails sometimes

                                    Could that happen because of your cable is getting broken?!

                                    sebchastangS 1 Reply Last reply Reply Quote 0
                                    • sebchastangS Offline
                                      sebchastang Silver Members @Guest
                                      last edited by

                                      @andrasveres I don’t think so because it works when I force re-sync without changing cable or watch position.
                                      I have the feeling it fails depending on what is synced (activities and/or routes/POI, GPS optimization)

                                      Suunto Vertical
                                      Suunto Traverse

                                      ? 1 Reply Last reply Reply Quote 0
                                      • ? Offline
                                        A Former User @sebchastang
                                        last edited by

                                        @sebchastang I see. Maybe then you should contact support and send the logs, right after sync fails.

                                        sebchastangS 1 Reply Last reply Reply Quote 2
                                        • sebchastangS Offline
                                          sebchastang Silver Members @Guest
                                          last edited by

                                          @andrasveres Yes! I will try to send logs next time it occurs.

                                          Suunto Vertical
                                          Suunto Traverse

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