Crash/reboot on outdoor watchface S9P v2.20.30

Wyvern

S9P v2.20.30 crash on outdoor watchface (sun_rise/set + baro). It’s the 2nd time in 3 days.
The watchface is displayed, I press a button and the display is stuck on the watchface wiyj the backlight on. It is unresponsive during 1 or 2 minutes then blackscreen -> reboot and loss of the resource value and the last 12h barometer history but steps/cal are kept.

The first time it happened, I pressed the up button 12s to reboot, then I have reset the watch. It just happened again. I waited for and the black screen and reboot happened. I have sent the logs to Suunto.

Jugger

I can confirm this. After I saw this post I did sync my watch and tried to re-produce that freezing and it did. I went through three watchface option few times and after that pressed upper button to go up to exercise-menu and it just got frozen for few minutes. I had the same watchface active at the time (light conditions and baro).

During writing this message I got it reboot again. Time between them is about 5 min. Here’s a picture of frozen screen.
I also sent logs to Suunto after both crashes.

markytarky

@wyvern hey, know issue, reported to Suunto.

Wyvern

@markytarky OK I don’t know where are the known issues logs in order to report relevant only.
New crash this morning but with another the watchface: the one with the days of the week column. This time I was reading the 12h barometer curve. I swiped the screen to go back to the watchface. The screen flickered -> black -> reboot then the barmoter history and ressources are lost. I sent the logs.

I have the 9 peak since last wednesay, for now I experienced 4 crashes, it is a lot.

markytarky

@wyvern the problem occurs when you scroll down to the widgets in general, not just to a specific one. Mine crashed several times also in HR widget, then in baro 12h curve, then in steps. So it’s a problem of scrolling down. I reported all the scenarios plus yours. For time being pls don’t scroll down All other watch functions seems to work ok.

Wyvern

@markytarky Thank for your input.
As the 9P is my new device then I’m trying all, hence the issues. Of course I hope this will be addressed but the crucial core is that the watch is issue free while exercising.

My Spartran Ultra exhibits issues during or just after activities (no GPS fix despite assisted GPS up to date), fail to register at the end and loss of activity, GPS loss till the end of exercise…). It is the opposite with the 9P.

surfboomerang

@markytarky said in Crash/reboot on outdoor watchface S9P v2.20.30:

For time being pls don’t scroll down All other watch functions seems to work ok

If it’s only related to the outdoor watchface, it seems to me that selecting another watchface is a quick workaround. This way people can keep using the watch widgets.

markytarky

@surfboomerang nope it’s related to all watch faces. At least my crash happened with the other.

surfboomerang

@markytarky Ok, I guess I’m the lucky one then.

I use the big “Hour / Minutes” watchface and didn’t experience any crashes after the latest firmware update.

markytarky

@surfboomerang I just tried it with the different watch face (the one with hand clock, recovery, steps, date, and one variable field), and seems no issue, I scrolled a couple of times down to various widgets. So pls @Wyvern try as well and let me know, thanks.

isazi

@surfboomerang I use the original outdoor watchface and never have a crash.

surfboomerang

@isazi So it could be a combination of settings then?

Wyvern

@markytarky Hello, I tried the analog wtachface you mentioned, the outdoor original watchface (the one that was already on spartans), then the new outdoor watchface (with baro and sun/rise/set) without issue for 7/8 days.
30 min ago I switched back to the watchface with the column of dots/active days of the week, then swiped to the 12h barometer graph then swiped left again and it leaded to crash again. As usual the 12h alti/baro history is lost.
I have sent the logs to suunto

I tried to redo the exact same thing but no crash.

markytarky

@wyvern thank you for trying. Yes, the activity dotted watch face made my watch crash. Reported to Suunto.

freeheeler

@markytarky
S9P only, right?
I’ve switched to this screen on my S9B to test it there, too. but until now, it’s stable

surfboomerang

@freeheeler I tried it on my S9P but I wasn’t able to reproduce it…

markytarky

@freeheeler yes S9P only seems to have this issue.