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    Suuntolink - windows 11 compatibility issues?

    Scheduled Pinned Locked Moved Suunto 9
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    • PrenjP Offline
      Prenj
      last edited by

      Anyone having problems with suuntolink after upgrading windows 10 to windows 11?

      I upgraded windows few days ago and since than, suunto link does not recognize my watch. When I connect it to my computer, I hear the usual sound that you hear when you connect something to USB. But suuntolink just does nothing.

      I tried reinstalling suuntolink, didn’t help. Tried starting suuntolink as an administrator, still nothing. Tried on other computer, with windows 10 and there it works flawless.

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      N 1 Reply Last reply Reply Quote 1
      • N Offline
        nseslija Bronze Member @Prenj
        last edited by

        @prenj I have w11 and suuntolink is working with no problems…

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        • cosme.costaC Offline
          cosme.costa
          last edited by

          Here no problems either that I recall. Last firmware update was done using W11.

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          • PrenjP Offline
            Prenj
            last edited by Prenj

            Strange. When suuntolink window is closed and I connect my watch, suuntolink opens but that’s it, there is just a message “Start by connecting your watch to computer with Suunto usb cable”.

            So the computer definitely recognizes the watch but Suuntolink does not.
            2022-02-22 (1).png 2022-02-22.png

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            • ? Offline
              A Former User @Prenj
              last edited by

              @prenj did you tried removing the installed device from Windows and then reconnect your watch?

              PrenjP 1 Reply Last reply Reply Quote 0
              • PrenjP Offline
                Prenj @Guest
                last edited by

                @andrasveres
                Yes I did. Didn’t help. I’m out of ideas atm.

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                • ? Offline
                  A Former User @Prenj
                  last edited by

                  @prenj I suppose you already tried in a different USB port too. Just out of curiosity, is Windows 11 installed on officially supported system? And did SuuntoLink work fine with previous Windows install before the Windows 11 update?

                  PrenjP cosme.costaC 2 Replies Last reply Reply Quote 0
                  • PrenjP Offline
                    Prenj @Guest
                    last edited by

                    @andrasveres Yes, Yes and yes.

                    I suppose I could reinstall windows from the scratch to see if that would solve the problem but that would be huge PITA. I’d rather just use my other pc with windows 10 for suuntolink.

                    I was just wondering if anyone encountered the same problem to share the pain 😄

                    Suunto Race

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                    • cosme.costaC Offline
                      cosme.costa @Guest
                      last edited by

                      @andrasveres Mine is working well in a NON supported W11 PC. So I guess @Prenj 's problems come from another place.

                      @Prenj Did you install all windows updates? The computer from the picture doesn’t have the February update, later I can check on my Surface 4 (also non W11 supported device) that already has the W11 February update.

                      787e0c9a-c647-4b1d-a0eb-307133438b6e-image.png

                      PrenjP ? 2 Replies Last reply Reply Quote 0
                      • PrenjP Offline
                        Prenj @cosme.costa
                        last edited by

                        @cosme-costa

                        Just checked, February cumulative update is not yet installed. I’ll see if that changes anything.

                        Thanks everyone. I’ll keep you posted…

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                        • ? Offline
                          A Former User @cosme.costa
                          last edited by

                          @cosme-costa said in Suuntolink - windows 11 compatibility issues?:

                          Mine is working well in a NON supported W11 PC.

                          Yes, that’s why my first guess was driver problem, but it could also be SuuntoLink issue within communication with the driver. And as it is working fine for some of you, this is related to the environment in which SuuntoLink is installed for @Prenj.
                          Let’s see if the new update resolves something, but if not, then I would contact support, maybe some logs can help them identify the issue (which could easily manifest also for other users too).

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                          • PrenjP Offline
                            Prenj
                            last edited by

                            Unfortunately updates didn’t solve the problem. I’ll contact support.

                            I will keep you posted…

                            Suunto Race

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                            • PrenjP Offline
                              Prenj
                              last edited by

                              Support had escalated it to relevant department. I sent logs from suuntolink. Lets see what they find out…

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                              • Raimo JärviR Offline
                                Raimo Järvi
                                last edited by

                                If you open Device Manager, right click on “Suunto Device (COM3)” and click Properties, which driver is it using? In Windows 10 and 11 it normally uses Microsoft USB serial driver as shown in the screenshot. If yours is using another driver, you could try uninstalling the device and the driver from Device Manager.microsoft.png

                                Pragmatic Programmer

                                PrenjP 1 Reply Last reply Reply Quote 1
                                • PrenjP Offline
                                  Prenj @Raimo Järvi
                                  last edited by

                                  @raimo-järvi

                                  I get this:
                                  2022-02-28.png

                                  I already tried uninstalling it, and Suuntolink too, restarting. Then when connecting watch, I get the same driver microsoft as you, but it doesn’t work anyway. When I run Suuntolink as administrator afterwards, it installs this Suunto driver but still the Suuntolink iteslf does not recognize it. It got to be something with drivers, but still haven’t figured out what.

                                  Support suggested there might be a bug in some windows update and that I should try uninstalling them… At this moment it’s too much trouble doing it to be honest so I’ll wait some time. Maybe another windows update in the future solves the problem. I have the other computer at home I can use to update watch when new update gets release, so not a big deal, just a minor inconvenience for now.

                                  Thank you for trying to help. Appreciate it.

                                  Suunto Race

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                                  • PrenjP Offline
                                    Prenj
                                    last edited by

                                    And I finally solved the problem.

                                    I tried to update Suuntolink to the latest version and it started bugging with some javascript error.

                                    2022-03-15.png

                                    After some googling I found few suggestions that it might be problem with system variables.

                                    Updating windows 10 to windows 11 has somehow screwed the Environment variables. So I created a virtual machine and installed windows 11 from the scratch and then copied/corrected/added the missing system variables and voila Suuntolink installed and detected watch immediately.

                                    So there might be a chance that some bug got fixed in latest Suuntolink and this screwup with variables was just a coincidence not affecting watch detection by suuntolink. Anyway, now it works like it should, but let this stay here if anyone have the same problem in the future.

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                                    Brad_OlwinB 1 Reply Last reply Reply Quote 3
                                    • Brad_OlwinB Online
                                      Brad_Olwin Moderator @Prenj
                                      last edited by

                                      @prenj wow, makes me glad I use a Mac:)

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                                      • A Offline
                                        A Ryan @nseslija
                                        last edited by

                                        @nseslija
                                        That was not the question asked. Their car wouldn’t start and they need help. No help if all you can say is your did.

                                        sartoricS 1 Reply Last reply Reply Quote 1
                                        • sartoricS Offline
                                          sartoric Moderator @A Ryan
                                          last edited by

                                          @A-Ryan
                                          Well, skipping the fact that this is a 2 years old post , the OP is asking exactly this 😉

                                          Anyone having problems with suuntolink after upgrading windows 10 to windows 11?

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