[Issue] FW rolled back to 2.18.18 and won't find the new FW anymore

HankWang

@bulkan Thanks!

surfboomerang

@bulkan just so that all relevant information is in this thread

@surfboomerang said in SOFTWARE UPDATE 2.19.42 January 27, 2022:

@richard-thygesen Can’t confirm it. My S9P survived the night.
I don’t have sleep tracking enabled however

Bulkan

First can you send logs from Suunto app. We will need your user name in Suunto app so DM if you want with the name.

Joaquin

This is under investigation and seems to only affect S9P users with IOS, PLEASE SEND LOGS AND POST YOUR SA EMAIL HERE.

Thanks

Jugger

@hankwang I got the same problem during night. Woke up 3.38 am. to confirmation of new update. Watch said 1.38 am. so it was UTC time. Sleep tracking with HR and blood oxygen on.

I could re-connect watch by forgetting my bluetooth from both devices and pair them again. Then sync worked again but with last FW.

This was with IOS.

@joaquin qitz4hqq7x@privaterelay.appleid.com

wmichi

I wanted to delete my post, but I have not enough privileges for this action? lol

surfboomerang

@joaquin said in [Issue] FW rolled back to 2.18.18 and won't find the new FW anymore:

PLEASE SEND LOGS AND POST YOUR SA EMAIL HERE.

For privacy reasons… isn’t it better to send you a PM instead of posting email addresses?

Joaquin

No more logs needed, thanks everyone!

dominick

Same issue with me. I reported the bug via chat and the tech department is apparently working on it.

wmichi

So now the new FW update reappeared in SA (iOS). The update seems to be already downloaded to the device, and I should start the update on my watch. Unfortunately this is not possible. “Watch is up to date” is displayed on the watch. I restarted my phone (iPhone Mini 12) and the watch, but that didn’t help.

Patrick Löffler

@wmichi Exact same behavior for me.

isazi

@wmichi @Patrick-Löffler I can help you both in PM.

Jugger

@wmichi I have same problem. I could also need some help.

dulko79

@isazi hey I have the same situation. Fw notification in SA but watch does not see it.

isazi

@Jugger @dulko79 send me a PM and I will try to help

isazi

BTW if the app says that the update is loaded, could also be that it will be installed automatically tonight around 4.

@Joaquin Could we get any information, what was the problem with S9P tonight? (rollback, phone disconnection) Doesn’t have anything to do with faulty watch, etc. and will be corrected with new SW Update? Thanks.

Bulkan

It is solved.

No worries. It was about how handled the deliver of the update. More or less is all I can say.

Watches are fine.

RyanYen

@jugger said in [Issue] FW rolled back to 2.18.18 and won't find the new FW anymore:

I got the same problem during night

I got the same problem during night.