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    Exporting all data takes a very long time

    Scheduled Pinned Locked Moved Digital service transition
    16 Posts 8 Posters 1.4k Views
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    • P Offline
      Proos @sebchastang
      last edited by

      @sebchastang Seriously? Would have been nice to have been informed about this instead of waiting for weeks to get my data.

      The email they sent a couple of weeks ago actually showed how to export all my data step by step and now I find out the service is down. Disappointing.

      1 Reply Last reply Reply Quote 1
      • isaziI Offline
        isazi Moderator
        last edited by

        We can ask @pavel-samokha if the service is down or that was just a mistake from someone at the helpdesk.

        Watch: Suunto Vertical Ti

        Blog: isazi's home

        pavel.samokhaP 1 Reply Last reply Reply Quote 1
        • pavel.samokhaP Offline
          pavel.samokha @isazi
          last edited by

          @isazi not much I can do related to that, but I’ll ask about MC data export after Christmas

          @sebchastang don’t be so upset, I’m almost sure that there will be at least one more SL release with updated public apps list

          Opinions expressed are solely my own and do not express the views or opinions of my employer

          sebchastangS 1 Reply Last reply Reply Quote 2
          • sebchastangS Online
            sebchastang Silver Members @pavel.samokha
            last edited by

            @pavel-samokha Hi Pavel,

            Sorry to express my disappointment. It is not only about Suunto apps, but all the impact of the transition on my use.
            Cannot retrieve my data from movescount, cannot sync my watch (routes, sport modes) wirelessly since movescount app is down (need to buy a laptop when I travel to be able to sync), cannot use Movescount web platform to analyze (for instance, cannot find in SA how to select a part of the activity to compute average speed, distance… on the selection), losing ability to log and visualize Suunto apps data, and more globally the comfort of using movescount web on a big screen.

            I know you and some other people try to help us and send feedback to Suunto for some points, and I thank you again 👍 . But you cannot do much more about Suunto decision and I didn’t expect to lose all that stuff when I bought the watch.

            Suunto Vertical
            Suunto Traverse

            1 Reply Last reply Reply Quote 2
            • ? Offline
              A Former User @sebchastang
              last edited by

              @sebchastang
              Suunto sucks, at first it stopped the ANT+ protocol and now it’s gotten worse; if you don’t have a smartphone you have no business using Suunto. it’s time to get rid of this shit. You are taking risk to lose all of your data.

              sartoricS Brad_OlwinB 2 Replies Last reply Reply Quote -2
              • sartoricS Offline
                sartoric Moderator @Guest
                last edited by

                @w-liu
                Every point of view is welcome, if polite and respectful. This one is not, so please change the way you reply.

                This is a community forum, almost everyone here is not a Suunto employee or can decide the company policy.

                You can ask support to have your data exported, as far as I remember. You won’t lose anything

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                1 Reply Last reply Reply Quote 3
                • Brad_OlwinB Offline
                  Brad_Olwin Moderator @Guest
                  last edited by

                  @w-liu For your information Suunto never had Ant+, in fact Suunto was the first to use Ant I believe but never implemented Ant+. Suunto switched to Bluetooth a long time ago with the Ambit 3. I have a Suunto Ant GPS device and an Ant Footpod as well as an Ant HR belt. None are Ant+.

                  In addition to requesting you are polite, perhaps you should check your facts too.

                  Vector/T6c/Ambit 3 Peak/S5 Copper/S3/S7 Ti/S9 baro Ti/S9P Ti/S9PP Ti/Vertical Ti/Race Ti/RaceS/Ocean/Wing

                  M 1 Reply Last reply Reply Quote 0
                  • M Offline
                    margusl @Brad_Olwin
                    last edited by margusl

                    @brad_olwin ,
                    except those 4 Ant+ certified Suunto devices - https://www.thisisant.com/directory/filter/2106

                    As facts were mentioned, it is true that both Ambit and Ambit2 were locked to Suunto-branded ANT pods when released, but eventually both got FW updates to end this nonsense. As anyone owning an A1/A2 with Polar HRM or any other Ant+ sensor falling into supported sensor type categories can confirm.

                    Coming back to the topic, few days ago MC export - https://www.movescount.com/settings#export (direct link seems to crash, copy-paste works fine … ) - worked almost instantly, meaning that I received my download link just few hours after requesting. Though not sure if that knowledge would help someone whose request has been pending for weeks and export link is already/still disabled.

                    sebchastangS 1 Reply Last reply Reply Quote 2
                    • sebchastangS Online
                      sebchastang Silver Members @margusl
                      last edited by

                      @margusl Hi margusl,
                      Thanks for the information. Export link is enabled again 🙂
                      Now let’s wait few hours/days to see if an email with the link is sent to me.

                      Suunto Vertical
                      Suunto Traverse

                      P 1 Reply Last reply Reply Quote 0
                      • P Offline
                        Proos @sebchastang
                        last edited by

                        The export link is indeed enabled again. I hope I will receive an email soon!

                        P 1 Reply Last reply Reply Quote 0
                        • P Offline
                          Proos @Proos
                          last edited by

                          Just a quick update, I have received an email with a download link yesterday! Hope it works out for the rest of you as well.

                          sebchastangS 1 Reply Last reply Reply Quote 1
                          • sebchastangS Online
                            sebchastang Silver Members @Proos
                            last edited by

                            @proos You are lucky!
                            Even after this second attempt, I didn’t get any email 😞

                            Suunto Vertical
                            Suunto Traverse

                            M 1 Reply Last reply Reply Quote 0
                            • M Offline
                              margusl @sebchastang
                              last edited by margusl

                              @sebchastang , I received my last MC download link today just few minutes ago, 22:50 EET (UTC +2)

                              sebchastangS 1 Reply Last reply Reply Quote 0
                              • sebchastangS Online
                                sebchastang Silver Members @margusl
                                last edited by

                                @margusl The MC download link finally reached my mailbox today 😀

                                Suunto Vertical
                                Suunto Traverse

                                1 Reply Last reply Reply Quote 1
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