Exporting all data takes a very long time

Proos

Hello folks,

A couple of weeks ago I clicked the button ‘export’ in settings to export and download all my Movescount data.

The export button is now greyed out with the message:

An email will be sent within 30 days with a link to download all of your data.

It has been almost 4 weeks now and I have not received any email. There are approxmimately 250 moves in this account.

Any of you have a clue as to what is going on?

Thanks in advance!

sebchastang

@proos Hi,
I have contacted support this morning for this. I also clicked the export button more than 5 weeks ago and didn’t receive any mail. Support just told me that emails are no more sent. Service is down. It is too late to get all our data
I also would have been able to get all my data. This transition is definitely a nightmare for me.

Proos

@sebchastang Seriously? Would have been nice to have been informed about this instead of waiting for weeks to get my data.

The email they sent a couple of weeks ago actually showed how to export all my data step by step and now I find out the service is down. Disappointing.

isazi

We can ask @pavel-samokha if the service is down or that was just a mistake from someone at the helpdesk.

pavel.samokha

@isazi not much I can do related to that, but I’ll ask about MC data export after Christmas

@sebchastang don’t be so upset, I’m almost sure that there will be at least one more SL release with updated public apps list

sebchastang

@pavel-samokha Hi Pavel,

Sorry to express my disappointment. It is not only about Suunto apps, but all the impact of the transition on my use.
Cannot retrieve my data from movescount, cannot sync my watch (routes, sport modes) wirelessly since movescount app is down (need to buy a laptop when I travel to be able to sync), cannot use Movescount web platform to analyze (for instance, cannot find in SA how to select a part of the activity to compute average speed, distance… on the selection), losing ability to log and visualize Suunto apps data, and more globally the comfort of using movescount web on a big screen.

I know you and some other people try to help us and send feedback to Suunto for some points, and I thank you again . But you cannot do much more about Suunto decision and I didn’t expect to lose all that stuff when I bought the watch.

@sebchastang
Suunto sucks, at first it stopped the ANT+ protocol and now it’s gotten worse; if you don’t have a smartphone you have no business using Suunto. it’s time to get rid of this shit. You are taking risk to lose all of your data.

sartoric

@w-liu
Every point of view is welcome, if polite and respectful. This one is not, so please change the way you reply.

This is a community forum, almost everyone here is not a Suunto employee or can decide the company policy.

You can ask support to have your data exported, as far as I remember. You won’t lose anything

Brad_Olwin

@w-liu For your information Suunto never had Ant+, in fact Suunto was the first to use Ant I believe but never implemented Ant+. Suunto switched to Bluetooth a long time ago with the Ambit 3. I have a Suunto Ant GPS device and an Ant Footpod as well as an Ant HR belt. None are Ant+.

In addition to requesting you are polite, perhaps you should check your facts too.

margusl

@brad_olwin ,
except those 4 Ant+ certified Suunto devices - https://www.thisisant.com/directory/filter/2106

As facts were mentioned, it is true that both Ambit and Ambit2 were locked to Suunto-branded ANT pods when released, but eventually both got FW updates to end this nonsense. As anyone owning an A1/A2 with Polar HRM or any other Ant+ sensor falling into supported sensor type categories can confirm.

Coming back to the topic, few days ago MC export - https://www.movescount.com/settings#export (direct link seems to crash, copy-paste works fine … ) - worked almost instantly, meaning that I received my download link just few hours after requesting. Though not sure if that knowledge would help someone whose request has been pending for weeks and export link is already/still disabled.

sebchastang

@margusl Hi margusl,
Thanks for the information. Export link is enabled again
Now let’s wait few hours/days to see if an email with the link is sent to me.

Proos

The export link is indeed enabled again. I hope I will receive an email soon!

Proos

Just a quick update, I have received an email with a download link yesterday! Hope it works out for the rest of you as well.

sebchastang

@proos You are lucky!
Even after this second attempt, I didn’t get any email

margusl

@sebchastang , I received my last MC download link today just few minutes ago, 22:50 EET (UTC +2)

sebchastang

@margusl The MC download link finally reached my mailbox today