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    Alarm doesn't turn on the backlight

    Scheduled Pinned Locked Moved Suunto 9
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    • inkognitoI Offline
      inkognito Platinum Member
      last edited by

      I noticed that sometimes my morning alarm doesn’t trigger the backlight. When this happens, my watch becomes laggy and Dismiss or Snooze function doesn’t work for several seconds. Soft reset doesn’t help. I think that I’ve encountered this also with 2.16.26 firmware. It happens quite randomly, I’d say 1 out of 10-20 alarms is affected. I didn’t find any way to replicate the issue. Anyone else facing this?

      S9 non-baro, Standby backlight OFF, Raise to wake OFF, Sleep tracking ON, manual DND ON during the night, I always set up the alarm before I go to bed and use “Once” option…

      SV: fingers crossed :D
      S9 (non-baro): died after 2 months, replaced, holding strong since 03/20
      Spartan Trainer: casing broke after 23 months, repaired, lost watertightness 5 months later, died
      Despite some pretty bad luck, I still love Suunto!

      freeheelerF Stas VarazhbitS isaziI 3 Replies Last reply Reply Quote 5
      • freeheelerF Offline
        freeheeler @inkognito
        last edited by

        @inkognito
        not exactly this, but while you mention it: I’ve noticed that my backlight (middle button press) does not switch on randomly when I want to check the time during the night…
        I started noticing it with the recent update… at the moment (on vacation) I stopped caring about the time at night 😁

        living sideways

        1 Reply Last reply Reply Quote 1
        • Stas VarazhbitS Offline
          Stas Varazhbit @inkognito
          last edited by Stas Varazhbit

          @inkognito Yes, there is this problem on Suunto 9 no-baro, but it does not happen every day. It started with the previous firmware 2.16.26.

          Suunto 9P
          Suunto 9 no baro
          Suunto Ambit3S

          MdzOttM 1 Reply Last reply Reply Quote 1
          • isaziI Offline
            isazi Moderator @inkognito
            last edited by

            @inkognito okay if you manage to reproduce it, send logs immediately after and send me a PM. I’ll report it to Suunto.

            I use alarms often but I am usually sleeping and stop them without even opening my eyes, so never noticed if the light is there or not.

            Watch: Suunto Vertical Ti

            Blog: isazi's home

            1 Reply Last reply Reply Quote 0
            • Stas VarazhbitS Offline
              Stas Varazhbit
              last edited by

              @isazi Hi! Today again the screen backlight did not work when the alarm went off. How do I send the logs the next time this happens? I’ve never done this before.

              Suunto 9P
              Suunto 9 no baro
              Suunto Ambit3S

              isaziI I 2 Replies Last reply Reply Quote 0
              • isaziI Offline
                isazi Moderator @Stas Varazhbit
                last edited by

                @stas-varazhbit Android or iOS?

                Watch: Suunto Vertical Ti

                Blog: isazi's home

                1 Reply Last reply Reply Quote 0
                • I Offline
                  ist-1973 @Stas Varazhbit
                  last edited by

                  @stas-varazhbit Checked. My alarm clock does not always turn on the backlight.

                  1 Reply Last reply Reply Quote 0
                  • Stas VarazhbitS Offline
                    Stas Varazhbit
                    last edited by Stas Varazhbit

                    @isazi iOS

                    Suunto 9P
                    Suunto 9 no baro
                    Suunto Ambit3S

                    Bogdan1921B isaziI 2 Replies Last reply Reply Quote 0
                    • Bogdan1921B Offline
                      Bogdan1921 Silver Members Bronze Member @Stas Varazhbit
                      last edited by

                      I had the same issue, but after I’ve made a full factory reset I’ve noticed that the alarm is working properly.

                      Suunto Race
                      Polar H10
                      Iphone 14 Pro
                      Suunto 9 Baro [sold]

                      freeheelerF 1 Reply Last reply Reply Quote 0
                      • isaziI Offline
                        isazi Moderator @Stas Varazhbit
                        last edited by

                        @stas-varazhbit said in Alarm doesn't turn on the backlight:

                        @isazi iOS

                        Should be (I do not have iOS):

                        Go to profile and scroll down full and you will see a button that says send logs

                        Watch: Suunto Vertical Ti

                        Blog: isazi's home

                        1 Reply Last reply Reply Quote 0
                        • MdzOttM Offline
                          MdzOtt @Stas Varazhbit
                          last edited by

                          @stas-varazhbit I had the same (similar?) problem this morning with S9B. The watch sounded the alarm , but the screen remained blank, despite my pressing various buttons (I cannot say that i pressed them in any specific order - i was half asleep (:-).

                          S9 Baro
                          SA on Android
                          Ambit 3 Peak
                          Ambit 2 Sapphire

                          MdzOttM 1 Reply Last reply Reply Quote 0
                          • freeheelerF Offline
                            freeheeler @Bogdan1921
                            last edited by

                            @bogdan1921 said in Alarm doesn't turn on the backlight:

                            after I’ve made a full factory reset

                            you’re crazy, I bet you spent the entire evening setting up all your customized sport modes one by one since we don’t have a setup backup…

                            half-serious joke aside… I did not experience an issue with my backlight recently, the watch might have found its center again and works fine in this regard.
                            knock on wood it remains like that 👍

                            living sideways

                            Bogdan1921B 1 Reply Last reply Reply Quote 0
                            • Bogdan1921B Offline
                              Bogdan1921 Silver Members Bronze Member @freeheeler
                              last edited by

                              @freeheeler

                              This is a good exercise for mind and soul😁

                              Suunto Race
                              Polar H10
                              Iphone 14 Pro
                              Suunto 9 Baro [sold]

                              1 Reply Last reply Reply Quote 1
                              • isaziI Offline
                                isazi Moderator
                                last edited by

                                Suunto has an open ticket for this, and some people send logs already, so no need to send more logs for now. Hopefully it will be fixed soon.

                                Watch: Suunto Vertical Ti

                                Blog: isazi's home

                                1 Reply Last reply Reply Quote 2
                                • MdzOttM Offline
                                  MdzOtt @MdzOtt
                                  last edited by

                                  @mdzott definitely, no backlight when the alarm sounds. Verified with a white background and black, so this is not the issue (i guess, the update is).

                                  S9 Baro
                                  SA on Android
                                  Ambit 3 Peak
                                  Ambit 2 Sapphire

                                  1 Reply Last reply Reply Quote 0
                                  • inkognitoI inkognito referenced this topic on
                                  • S Offline
                                    safari
                                    last edited by

                                    I recently faced a situation like this:
                                    I snooze in the morning after the alarm goes off. When the 2nd alarm goes off, even though I press all the buttons, the alarm goes off, but the screen does not light up.
                                    It returns to normal after a while.
                                    arm wake is also on.
                                    in the morning it gets hard to see the screen in the dark

                                    history:
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                                    suunto App: apple iphone 13

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